Forum Discussion
BILLING ISSUES EVERY SINLE MONTH
I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill. For some reason you cannot figure out how to apply the monthly credit to my son's cell phone...
All billing issues need to be addressed with Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter.
If Customer Care isn't helping. Ask them to escalate your issue up to the next level or to T-Mobile's Executive Client Relations. Usually the T-Force Team when you contact T-Mobike through Facebook or Twitter are able to resolve most issues fairly easy, being tier 2 support from the start.
