Forum Discussion
BILLING ISSUES EVERY SINLE MONTH
I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill. For some reason you cannot figure out how to apply the monthly credit to my son's cell phone...
All billing issues need to be addressed with Customer Care at 611 or by sending a DM to T-Mobile on Facebook or Twitter.
Yes, they definitely don't know what they're doing. Looks like their support is mainly coming from the Philippines. Can you believe that I'm still having the same issue after signing up with them last December. That's over 6 months! Every month I call, they give me the same routine of how I can rest assured that the problem will be fixed in the next billing cycle. Last month, they made it worst. Instead of just missing one device credit, now I have two device credits missing and getting charged through the nose. I hope there's some lawyers out there sifting through these boards and raise a Class Action lawsuit. By the sounds of the complaints I hear from here and Reddit, this is standard practice for T-mobile. It's shameful business practice is what I call what T-Mobile is doing.
