Forum Discussion
Binge on not working
We have a mobile hotspot device with 6 Gb of data and i have always used the binge on feature and never finished all 6 Gb but last month i finished all of the data and i only use it for stuff und...
Hola @magenta2932278
This is something we can definitely look into with you. Since we will need to pull up your account for the usage records, please contact our tech support teams so we can get your info up to the engineers.
I have the same problem. I was using it all the time and had a surplus after a few months. I admit, I did missed up and started watching the ID channel for one month, which used up all the gigs I had saved. But since then, it shows I am always over my minutes . So to correct this I make sure the Hot Spot is turned off during the day and used for maybe 2 hours at night for the Football game. But other than that it mostly Netflix on an Ipad.
Even for my screw up. I had increased the gigs just in case maybe I was not monitoring it as I should be. This is the third month and the Hot Spot has been off for two week. It still shows that I have used up all my data, which is impossible.
My Sprint phone is using its data which is on longer and it used less data than the Hot Spot. But Customer care will not even look into it. They just say they can't see where the gigs are going to if its Netflix or something else. If that is the case how can they even say we will not use our allowance if you don't know what we are looking at. The only suggestion is to upgrade once again to a higher allowance for data?
But she was gunho to cancel the services and more the willing to notate the account I don't want it any more.
