Forum Discussion
calls from jail
so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
Same issue and it is also does not connect when I hit 0 to accept call! GTL finally helped me do the spam unblock…worked for 2 calls now back to not being able to accept by pushing 0 or the calls not showing up at all! GTL says the system is not hearing the 0 being pressed. But it works for any other calls I have to push numbers to connect. So frustrating. I had to do #632# to turn off spam block then GTL reset acct and it's happening again today. They are positive it is in the TMobile network that is causing the issue. But can't seem to find a solution or answer.
I also bought a new phone…could have saved the money and kept the old one! Really irritating.
I am having the same issue it has been 6 days now and it's ridiculously frustrating nobody has answers. Did anyone get it fixed or what was your results?
Only for his call not anyone else it won't ring and will show missed call and voicemail notification.
I've tried everything been on phone for hours with gtl connect network, tmobile customer service even went out and bought the latest new phone, upgraded my plan to magenta, changed the sim.card out, and have no blocks no spam calls no do not disturb no airplane mode etc etc. I am beyond over this issue. Someone know anything?
Try reaching out to the T-Force Team via Facebook or Twitter. They are a tier 2 support from the start.
So I've been dealing with this for the last week. My fiance was just transferred to an Ohio prison and I haven't been able to speak to her since she got there. I've spent a total of 4 hours on the phone with every customer service representative, technician,and supervisor that has not given me one explanation or even helped me. Every single one has passed the buck and sent it on down the line; and even hung up after having me on the phone for over an hour. So can someone help me with this is or do I just continue to pay them and not get any help with this problem. I just want to talk to someone who will be honest
This is happening to me, currently. They "fixed it" and now I'm back on hold to figure out what is going on. It's a huge inconvenience and I'm contemplating switching back to Verizon. Super annoyed.
