Forum Discussion
Can I transfer account contract from T-Mobile (NL) to T-Mobile (US)
My cousin who's T-Mobile (NL) customer moved to USA and wants to transfer his account contract to T-Mobile (US). We've called T-Mobile customer service, sales, and visited store but noone is able to help. Also, they're unable to pull NL account information or carry over contract or cover its cancelation in NL and re-register in US.
T-Mobile (NL) is also horrible, they don’t speak English in the chat and their phone number to call is in local NL jurisdiction, inaccessible from US.
Can someone please recommend how to deal with this situation? My cousin would like to remain T-Mobile customer, but it seems representatives are unable to help.
Even though they are both TMobile, TMobile USA doesn't have access to another TMobile account in another country so they won't be able to help close the account.
Try using messenger on Facebook.
Gracias @gramps28 . I'm aware these are two separate entities. I just dont understand why T-Mobile USA cannot buy out T-Mobile NL contract, same as they do for ATT and Verizon.
My cousin would be very happy to remain with T-Mobile if they can buy out a contract and re-create it in USA.
I will give FB messenger a try.
No carrier in the US will buy out a foreign carriers contract!
