Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde".
Customer Service was no help. I was told that there was an update going on and to try again later.
I also tried different browsers and changed the password. Problem not solved.
Can anybody help resolve this?
¡Gracias!
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Actualización:
I still get the ‘wires crossed’ message when trying to log in.
I would like to say a big Thank You, from this place too, to Mark, for helping resolve part of the problem.
The login problem remains.
Still unable to log into my account. Still getting the 'wires crossed' message. Any updates on the issue?
me too…. same problem here
This is happening to me too right now. I tried Google Chrome and Safari, and I also tried the app still can't log into my account. This was about 10 minutes ago. I'll try again later today.
Same problem, and I need to pay my bill. If t-mobile wasn't so cheap, I'd have left a long time ago.
The app sucks the site sucks. It soo annoying. The app never worked for me now the site I'm not happy
Hey everyone, try this.
I have a prepaid account, so I’m not sure if this will work for post-paid accounts, but, in your web browser go https://t-mobile.com/refill
It should take you to a page to enter and confirm your mobile number. Then hit log in and it should take you to your account so you can make payments.
Let me know if this helps!
logged in fine last week, now this week always getting wires crossed. bill’s coming up..
Same here. Cannot log in via either Chrome, Firefox, or Edge (on a Windows machine)
For all of you who struggle with the "Looks like we got our wires crossed" error: try to go to your browser's settings and make sure it allows third-party cookies. For example for Google Chrome it would be: Settings → Privacy and security → Cookies and other site data → General settings → Allow all cookies (selected). Also, a good idea would be to clean up all old cookies related to t-mobile.com domain. There, on the same page click on "See all cookies and site data" and then in the popup window in the search field enter "t-mobile.com" and you will see all the cookies and data associated with this domain.
