Forum Discussion
Can't change Caller ID name
I went to the following URL to change my caller iD on 2 of the lines.
https://my.t-mobile.com/account/profile/line_settings/caller_id
After 72 hours, it is still not changed. Why can't I change my caller ID?
Give Customer Care a call. They can get this done for you.
Jorabi wrote:
@syaoran I don't want to have to call customer care. Why can't they fix this problem? It affects every customer. Reservar
It isn't fixable because that isn't how the system works. The name you can see and change in your account for each line does not affect the caller ID name for that line. That can only be changed by Customer Care and the T-Force Team.
My Sprint family account was moved over and T-Mobile switched all Caller ID names to mine. I went on-line to edit them and it does not save. I just called support and they told me to click the Save button and then to NOT hit the Back button shown by T-Mobile in the interface (why is there then?). They also told me it takes 72 hours to switch. They are calling me back on Friday to confirm. A lot of work for a simple issue that should never have become one. My second issue in two weeks.
I am also experiencing the same issue! It looks like I will have to make yet another hour long call for a simple request! 🙄 Is anyone able to confirm the update happened after 72 hours when the change was submitted by phone?
Same issue,
I called customer care 2 times, waited way more than 72 hours every time.
No change even though they stated that the issue will be 100% fixed.
I believe there is some kind of limitation when changing caller ID that customer care is not aware of.
