Can't Make Online Purchases

I too get the "oops, you hit a snag message." This seems to be a persistent problem with the website. I cannot believe it is specific to my account as suggested above because of the number of people whose account it is suggested it is specific too. Seems to be a shopping cart coding issue.

Glad to see that this is still an issue over two years later.

magenta10625785 wrote:

Glad to see that this is still an issue over two years later.

Same. I suspect it’s to force you to call or go to a store so they can upsell you.

I have been trying to order a couple Otterbox cases for hours on the web and my phone and never get past the shipping page either. This has been going on for over 2 years? ¿Qué demonios?

This is definitely a way to upswell you items. Looks like it's been going on for years. I just opened my business line last week and go online to order and "Sorry your unable to order ANYTHING online right now.  Spoke to several people and it's just a usual waste of time. They just want to upswell me more expensive things like air pods pro because AirPods 2nd Gen is "out of stock" No thanks. I want to order my merchandise myself, have proof of what I ordered, print proof of what I ordered and keep my proof of what I ordered and the terms of my order. I don't want people on the phone messing with my account I've had way too many reps mess up my bills like Comcast who "couldn't figure" out how to add my discount that was removed "by accident" by someone "in the back office" 

I've been trying to buy the Galaxy S20 FE from T-Mobile for the past 4 days. I've tried literally every single day on multiple devices and even visited the 3 showrooms - with No stock. IT IS SO FRUSTRATING to work with Tmobile. I am out of words to express my disgust. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends me back to select the phone and payment options after it starts to load the final screen that let's me purchase it. This is purely annoying . Can anybody at Tmobile help me with aticket number so i can call "Expert" after 2 hours wait nd try to get this resolved. Has anyone else had this problem? 

This seems to be a problem clearly with many users as stated above and Tmobile basically doesnt care about its customers. High time somebody helps !!!!!!!!!!!!!

Same story as this originated 3 y ago. Wondering why TMobile had no resources to fix it , or they don't wanna fix it because they want to 30$ activation fee? I am trying to place in purchase for days now, same problem, went to the store as they suggested me but the store can't waive the activation fee. Thinking on taking my phone lines to another carrier. 

Same problem still occurring today

I try everything and again in 2022 still having the same issue 😒

I change payment method with 5 different credit cards still doesn't go through. This is very fustrating. If i go to the store to do it in-person. How much will the service cost me? Is it per line activation?

Because I am planning for 4 new lines to be activated with T-Mobile.
 

Worst decision ever. I've had nothing but problems and few humans with the communication skills necessary to solve them. If things don't start going well, I'm out. They can start by giving me all the subscriptions I was promised at sign up