Forum Discussion

js1994's avatar
js1994
Network Novice
Hace 2 años

Delete credit/debit card information permanently

I connected more than one card to my account for autopay and deleted most of them. How can I ensure the card information is permanently deleted so it's not at risk if another data breach happens? Do I need to submit a GDPR or CCPA request as a current customer?

  • cgilley's avatar
    cgilley
    Roaming Rookie

    Why companies hate churn and yet do their best to cause it mystifies me.  But it's a cellphone company.  They are a little better than airlines, and I despise airlines - looking at you Delta and United.

  • cgilley's avatar
    cgilley
    Roaming Rookie

    bdj - two things this decision by t-mobile with do for me:

    1.  I turned back on paper billing.  I will not give automatic access to my checking account to anyone except my wife.
    2. Currently shopping for another supplier.  It costs t-mobile less than 1% to process a credit card.  They cancelled the discount which cost me over 10%.  Bite me t-mobile.
  • BDJ's avatar
    BDJ
    Newbie Caller

    it's BS that you have to use your debit card and you can;t use a credit card like we were able to for years TOTAL BS . If they get hacked the hackers have your bank info not very smart!

  • cgilley's avatar
    cgilley
    Roaming Rookie

    what fireguy said.  I know many credit cards are now offering the option of creating virtual numbers - Citi is pretty good about this.  Using them minimizes your exposure (and also allows you to figure out who lost your #).

  • your odds are about the same as trusting any other company has fully removed your info.

  • gramps28's avatar
    gramps28
    Router Royalty

    Try contacting Tmobile support by phone or social media to see if the can answer your question.