DO NOT SWITCH TO T-MOBILE - KEEEP & SWITCH Promotion is a fraudulent misrepresentation.

Jonstephens wrote:

Edgardo7788 wrote:

I was promised a virtual visa for up to $650.00 per line back in July 2022 when I was ready to switch from Verizon to T-Mobile. The salesperson opening my account mentioned I will get the money in up to 7 days. Here I am, it is almost October 2022, and nothing. I have provided all required documentation, showing my balance for each line with Verizon before the switch. However, the personnel in charge of the promotion approval keep saying that I have not provided enough proof for me to qualify for the promotion. This had happened many times, and no matter what I provided they rejected it. I feel that I was cheated with the promotion. They basically lied in my face. Come on T-Mobile, really? 

Hi! I switched from Verizon to T-Mobile and got the same promotion… I don't ever recall it being for EACH LINE/DEVICE, but they did give me a card for the remainder balance of my iPhone 12. I forgot how long it took, but I did it all via T-Mobile chat, & within I think 2-3 weeks I got everything settled. I would call or have an agent help directly. Good luck'

I switched from Verizon to t mobile and was offered $200 per line and $100 per watch switching over and when it came time to pay up, they give me the excuse that it was included in the money I received to pay off my phone, but was only given enough to pay the balance of my phone (not the bill). I called and kept getting the same excuse that it was included with the keep and switch money..B.S.

They owe money.