Dont trust tmobile customer service are liers

People need to stay away from Tmobile at all costs. Abysmal customer service with absolutely no accountability. The reps straight up lie when they are summarizing your calls if 'm to believe what I'm told. And they hang up on you. The way they treat people  and run them around in circles ought be a criminal offense.

Welcome to the HORRIBLE NEW customer service as I am 13 months into what was supposed to have been a "canceled business account", authorized the "my same number porting page, signed the "authorized to cancel form" for my business account and fill out and signed ONLINE the "authorization to open a personal account using my old number", which entailed filling out a quite long form, having to list "names and numbers" on the account, signed and sent back. Still have ALL documents copies and 13 months later, due to not having to pay a couple months, but ONLY to keep my phone ON, buy doing 2 week payment arrangements. So my guess by now (not including over 65 logged phone hours and 20 plus IN chat, 9 dropped calls w/no call backs, OVER a dozen "promises to get a call back") they still have NEVER fixed the issue and I am still listed as a business, paying just over $80/mo my plan SHOULD have been and in hindsight my old business plan was "all inclusive unlimited" at $96 exact total, was like a 20 plus year plan, so compared to the $169/mo they've billed until I caught it (medical/ hospitalization issues) I'd have been as well off, buy a new unlocked Samsung phone (as they all are now even with this "newly formed merged company" and keeping my old service)

You're so right, they DON'T LISTEN, and mostly because they DON'T UNDERSTAND ENGLISH, let alone speak it fluently.

I'm finding myself feeling guilty for demanding a person that does, but $800 and 13 months with the story repeated way to many dozens of times, they have all the same documents and call dates, times, reps names as I have, but still NO diligence or feeling of “any rightfull expectations of proper representation” from them as a large corporation happy to take our money each month, but NOT willing/able to resolve an issue.

I mean, the EXACT instructions for this simple change (I've been told it's like upgrading a phone easy) he gave up a 25 plus year customer as he said without doubt as I'm using only 12 to 15% of usage (which used to be HUGE) that I in NO WAY needed a business line. He further said my usage was even well below that which begins to throttle you.

Line by line he explained (in detail) what to ask for, how to ask and in what order, I did all 5 or 6 of the online documents and replied to emails as accepted and still, I have yet to have ANY promise kept and and STILL getting bounced around.

My lawyer said I should file complaints with federal and state agencies that handle these issues, but stick with them to get ANY AND ALL freebies, credits and such INCLUDING the $800 and sum THEY OWE ME!

2005 was when I switched to Sprint from Nextel (I had as many as 9 lines at one point for my business) that goes clear back to ‘93, ‘94.

If I could find the original rep who was to have made all these changes while pushing the crap out of other "free stuff" which I finally gave into, only to find this "free stuff" added $35 in line fees to my account, but he NEVER TOLD me that part. Hey buddy, FREE MEANS FREE! I think I would do some very VERY mean things to him!

vancortlandt wrote:

People need to stay away from Tmobile at all costs. Abysmal customer service with absolutely no accountability. The reps straight up lie when they are summarizing your calls if 'm to believe what I'm told. And they hang up on you. The way they treat people  and run them around in circles ought be a criminal offense.

Four FREE phones cost me $300...anthe monthly bill was to be $100....it's $160. We should sue the pants off them.

so if you go into your bill and look..what is it saying the additional $60 is for? and has it been multiple months that they have billed you this or first bill you spotted this and jumped into here?

bunch of careless morons

I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.





figure widget

homeboy281 wrote:

I was one of the unlucky one to have the LG IMS error. When I called T-Mobile about it, I was told it was my fault because I must have dropped my phone or installed an app that is causing it, I was told to factory reset without doing a backup as the problem would be backed up with my data, but that didn't work, so I was told I would have to go buy a new phone to keep using the service I paid for.So I ran out and bought the cheapest phone T-Mobile sells, the go flip 4. Just to find out, it wasn't just me having the problem. I shrugged it off and went home to get back to work, Which I found out 3 clients thought I was dodging their calls, so they no longer wanted to buy anything from us. My boss fired me for call avoiding. The next day I found out that there was a fix out, so I went back to my smartphone and inquired about returning it and getting a refund they said they can waive the restocking fee, but I'd have to go to the store I bought it at, so I did the store said there's no way to waive the fee, so I got back on the phone, and they said to have the fee waved I'd have to wait for a return box from T-Mobile to send it back in, but she never checked my address, so I called back to make sure they had the right address to find out they can't do return for in-store purchases, so I'm out the money to get the phone I'm out the gas money to find the store that had the phone I'm out a job because of the error that I was told was my fault and was only affecting me trying to reach a solution I got hung up on multiple times and the customer service chat only cares to point their fingers at everyone but themselves and keep lying about how I can just take it in to any store and the fee will be waived which can't be done at the store level as it's an automatic charge that can't be removed, so I did the one thing I didn't want to do I asked for them to compensate me the cost as they said it could be waived but no one was able to waive it or to compensate me the cost so yes I may be forking the money out of pocket, but I wouldn't be out my money that I don't have due to losing my job over this issue I have just enough for my rent and other bills I was given the run around being told no we can't then yes we can, and they did credit me $40 for the restocking fee but I dont have the cash to pay for the restocking fee upfront I've never been so upset or distressed in my life I really just want to die at this point as that was my dream job, and I was only there for just over a month and I lost it due to T-Mobile not caring I did reach out to both T-Mobile and LG the only one to reply about the LG IMS error was LG they said it was T-Mobile who pushed the update that caused this T-Mobile wont answer me when I ask them who's responsible for the error I did speak to a lawyer (off the record family friend) and he said it sounded like they were taking advantage of my misfortune to make a profit as they knew about the error before I called but didn't think I had a strong enough case to win

Now they're lying to me too. I was told four lines for $100.  Just got the first bill $160... $60.00 difference.