Email customer service

I have been with Tmobile for over 10 years and tonight was one of the saddest moments. Tonight I was told that I didn't have insurance, then I was hung up on, told that I had basic insurance, then was told there were no Tmobile locations in houston to repair the phone and finally after placing them both on the line together each side forgotten what was said and then inwas told to just go to a mom and pop place to only get a small Crack in my screen repaired. Was told this time it would be 249 to replace the phone when only I wanted was to fix my screen. Ayuda. 

OF COURSE THERE ISN’T ONE!

you guys are THIS UP!

*T-Mobile values your opinion because it shows us how we need to grow. This is a family friendly space, so I have removed the profanity. -HeavenM

T-Mobile (sprint) will "gladly" accept payments online but refuse to allow customers to contact them via email? Does T-Mobile have "so many service Issues" that they are afraid of being swamped with emails??

Emails are easy to ignore also.

Social media , Facebook, twitter etc, I do not use. The point being, when we pay our bill, it goes directly to the billing department, not a social website.  T-Mobile should extend the same courtesy and allow us to contact Customer Service directly.

AT&T customer service DOES allow contact through email. My phone IS AT&T. The T Mobil service is for my router 

Try live chat. Below this post click on the contact us link and once it opens , wait a few seconds and when it’s available an avatar will pop up asking if you need help.

Johnmiller2185 wrote:

AT&T customer service DOES allow contact through email. My phone IS AT&T. The T Mobil service is for my router 

weird. im sitting here staring at their “contact us” page and all im seeing is two options. the chat feature and calling them.

Ziggyxxv wrote:

I feel you. We (4 of us) were told our monthly bill would be roughly $115.  Surprise it is $190.00. One rep even admitted that their stores do that for sales. 
After a few weeks of back and forth and canned messages we are offered a $400 gift card. That covers a few months of the untruths. 
Gift card arrives. After about a month a plus $200 charge is on the card for something not even in my name. I contact TMobile and once again get a run around. They finally suggest I open a case with Wirecard (the company they use to distribute them). Wirecard in turn has me jump through hoops faxing paperwork. After not receiving the fax twice (my fax receipt showed sent ok) and another month they finally received the fax. I received an email they were investing this. Another month goes by and Wirecard days it's too late. They are done.

I contact TMobile and they again tell me to contact Wirecard. I explain what transpired and they tell me they will help me. After about a long while on the phone with TMobile they transfer me to Wirecard. How's that for help?  
I plan on paying my next TMobile bill with the $1.12 that is left on the card. If that doesn't work for them then so be it. I will transfer them to Wirecard.

Unfortunately when calling TMobile on this there is usually a language barrier.

So my suggestion to anyone would to be to just not pay, keep the phone, find another carrier and now let THEM try to work with YOU.

It seems that a very good case for Attorney General. Its not difficult to apply

I have serval complaints:

I just switched to T-Mobile today but got charged the day I called/chatted with your Reps. I never received sim Cards, today I had to go to the store to complete the porting from Verizon to T-Mobile.  I called your online Reps. but too rude, defensive, and a bad listener. I want someone to contact me with the authority to waive the wrong charges. Gracias