Email customer service

sharifi2050 wrote:

I have serval complaints:

I just switched to T-Mobile today but got charged the day I called/chatted with your Reps. I never received sim Cards, today I had to go to the store to complete the porting from Verizon to T-Mobile.  I called your online Reps. but too rude, defensive, and a bad listener. I want someone to contact me with the authority to waive the wrong charges. Gracias

This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you.

I'm getting so tired of T-Mobile it's ridiculous, honestly thinking about going to another company. I've been having a problem with them for the past 2 months starting with my auto pay .. they took the payment off my debit card then took another payment with auto pay .. contacted them gave me the payment back not knowing they gave BOTH. The payments back .. then I look on my account and now my bills is late with a late fee ! Nobody told me or said anything. Then next month I see a credit on my account for my bill have no idea where it came from didn't come from my bank . Did a live chat the lady saids T-Mobile gave it to me that the bills has already been paid ( have screenshots) now they took all the credit back and once AGAIN not telling me I have another missed payment and late fee . This is absolutely unprofessional of y'all ! Do better before you lose a long time member 

T mobile…..download your ability to change carriers immediately!

                    do not waste your time talking to representatives

                     Change carriers………………..NOW!

OOPS I DON’T KNOW WHAT HAPPENED I HAD A LONG POST BUT IT WON’T LET ME POST IT.  

I was sent this and how can I get you to stop this from happening to other people because this is not from my pastor from my church 

I am overseas in Japan, with TWO lines from T-Mobile, and BOTH now say "your phone number not registered on this network">  I was able to call in the problem on one line that was still working last week. Now it also is "not registered" and doesn't work.

I will be here for two more months, paying for phone service that doesn't work and NOT ABLE to contact support because it is ONLY by phone.  It is "free" if I have a T-Mobile phone, but I don't.  And when I was on the phone with them last week, I spent one hour, being put on hold, being moved between different "levels" of customer support (none able to solve the problem). A phone call from Japan from any other line would cost $$$$ and I am not going to spend that money to get no support.

Why don’t they have either CHAT or EMAIL support?

Answer: they don’t care whether their customers do, or don’t, have service oversears UNLESS it begins to ‘hurt’ them when word gets around.

Sprint was a much better carrier, especially for international service.  Had it for over 20 years and never hada  problem internationally, or readching Support.

Gregory

oh but you can...by calling in, through their chat feature or...through one of their social media platforms….

wow Tmobile really sucks! I have used every carrier on the market, in 50 years and TM is the worst! The absolute worst service! The worst products! The worst customer service! Lousy service, lousy equipment and lousy assistance!