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gfwt
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Joined 11 months ago
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Re: Email customer service
I am overseas in Japan, with TWO lines from T-Mobile, and BOTH now say "your phone number not registered on this network"> I was able to call in the problem on one line that was still working last week. Now it also is "not registered" and doesn't work. I will be here for two more months, paying for phone service that doesn't work and NOT ABLE to contact support because it is ONLY by phone. It is "free" if I have a T-Mobile phone, but I don't. And when I was on the phone with them last week, I spent one hour, being put on hold, being moved between different "levels" of customer support (none able to solve the problem). A phone call from Japan from any other line would cost $$$$ and I am not going to spend that money to get no support. Why don't they have either CHAT or EMAIL support? Answer: they don't care whether their customers do, or don't, have service oversears UNLESS it begins to 'hurt' them when word gets around. Sprint was a much better carrier, especially for international service. Had it for over 20 years and never hada problem internationally, or readching Support. Gregory4Visto0likes0Comentarios