Forum Discussion
Email customer service
what is the email address of customer service? thanks
There isn't a public one.
If you need to get in contact with customer support can either call, send a letter through regular mail
or contact customer support using messenger through Tmobile's Facebook or Twitter..
I am overseas in Japan, with TWO lines from T-Mobile, and BOTH now say "your phone number not registered on this network"> I was able to call in the problem on one line that was still working last week. Now it also is "not registered" and doesn't work.
I will be here for two more months, paying for phone service that doesn't work and NOT ABLE to contact support because it is ONLY by phone. It is "free" if I have a T-Mobile phone, but I don't. And when I was on the phone with them last week, I spent one hour, being put on hold, being moved between different "levels" of customer support (none able to solve the problem). A phone call from Japan from any other line would cost $$$$ and I am not going to spend that money to get no support.
Why don’t they have either CHAT or EMAIL support?
Answer: they don’t care whether their customers do, or don’t, have service oversears UNLESS it begins to ‘hurt’ them when word gets around.
Sprint was a much better carrier, especially for international service. Had it for over 20 years and never hada problem internationally, or readching Support.
Gregory
