Forum Discussion

pbesk18's avatar
pbesk18
Newbie Caller
Hace 6 años

Failing to receive 2FA authentication sms from multiple sources

For some odd reason every time I request a token to login to some accounts, I'm not receiving any sms texts. I tried other phones and with other wireless provider and it does work. Is this happen...
  • tmo_amanda's avatar
    tmo_amanda
    Hace 6 años

    Thanks! With it specifically being Twitter, we'll need you to file a ticket with our DIGITS team via 611 or T-Force (through Facebook/Twitter). With DIGITS lines, most short codes won't go through but Twitter, Amazon, Facebook and a few others are already verified to be compatible.

syaoran's avatar
syaoran
Transmission Titan
Hace 6 años

Are you a prepaid or postpaid customer?  I know some banks, like SunTrust, will not allow their system to verify 2FA on prepaid numbers for security reasons.