Family Account settings not taking effect.

I've been experiencing the same thing - very frustrated!  I want to be able to block my child from using the phone overnight and this feature does not work as advertised!

Please help fix this issue.

I agree- not really sure what I'm paying for, as "disabling" the child's phone appears to have no effect whatsoever. This "add-on" seems to be just a donation to T-Mobile that provides no benefit to the customer.

syaoran wrote:

These features aren't a replacement for being a parent!  If you don't want your children using their device between a specific time, you could always take the device away from them.  These blocks are pretty easy to work around, especially for tech savvy kids.  The parents need to up their game here in my opinion.  

I didn't see anyone here asking to have a parent replaced. All I saw is people asking that T-Mobile's service works properly. Have you ever heard 'pick your battles'? You can argue with your kids every day...one more minute, 5 more minutes or you can have it automatically turn off and that's that. Little kids tend to be easier...teenagers not so much. 

Yes - the changes were still there. At the time I had changed the wifi password so it wasn't connecting to it. I also had the phone with me and it seemed to take 48 hours for phone numbers to be blocked, however, data still worked. I was still able to access the internet, etc. I had tested by calling a number not on the allowed list and got a message saying something to the effect that this service/number is not allowed at this time but was able to go to a browser game.

On a related note, when I removed a blocked number, the changes took affect within an hour. Blocking the number again didn't work again until the next day (less than 24 hours).

We are discovering that Family Controls are a Joke, a SLAP IN THE FACE to all Parents! it's useless.  In my opinion T-Mobile should want to be LEADERS in this arena.  You should be able to hire code writers that can handle this BASIC parental need.  If a PRE-TEEN can circumvent your parental controls, you are failing us all.

It is simple really.  If we choose 9PM- 11PM and 11PM to 6AM and click save settings it should effectively render the phone USELESS.  Whatever code you have written to shut ALL ACCESS down when a customer is delinquent in paying you.....CONNECT IT TO THE PARENTAL CONTROLS for the allowable use hours Parents set.

This is RIDICULOUS.  Be the HERO for the Parents, we need one, these SCREENAGERS are out of control.

I am having the same issues. I set up the lines for the time frames I didnt want my kids to use their phone or internet. These settings never went into effect. I contacted tmobile and they suggested I reboot the phones but that didn't help either. Anyone have any other suggestions on why this is not working. 

Same issue. This feature is broken and useless.

I have done it over and over & like a nut, I save it twice in a row to be sure. Sometimes it works great & she'll be on the phone at 11:00 when it will cut right out. People will get a message saying calls are not allowed on that line. Other times, calls will go on all night no matter what I do. I've turned the phone off online & nothing. I've spoken to reps & they said "looks good from here." I don't know what else to do.

Same issue….WTF TMO????

I have done it over and over & like a nut, I save it twice in a row to be sure. Sometimes it works great & she'll be on the phone at 11:00 when it will cut right out. People will get a message saying calls are not allowed on that line. Other times, calls will go on all night no matter what I do. I've turned the phone off online & nothing. I've spoken to reps & they said "looks good from here." I don't know what else to do. There has to be something that can be done about this. I'm tired of relying on the Family Allowances to shut down the phone & then hearing her talking at 1:00 a.m. & not on WIFI either. And no, taking the phone at night isn't an option as she listens to music to sleep.