Forum Discussion

Styopa's avatar
Styopa
Network Novice
Hace 4 años

Family Mode VPN Issues

Hola.

It seems that when family mode is enabled and the VPN is active for some reason my child cannot access foreign sites.

Is there a fix?

Or if no specific fix, is it possible to disable the VPN at least for a certain period of time?

family mode
familymode
  • Styopa's avatar
    Styopa
    Network Novice
    Hace 4 años

    Thanks - “Connect on Demand” is enabled.

    I now see it is not only certain foreign sites but certain Apps as well. For example, we use HOOPLA (the library connected app) which seems to block VPNs generally if the device is not connecting in a traditional way.

    Its clearly the VPN itself that is causing the issue BUT from what I see there is no way to disable it even if only temporarily. Note I have tried turning off the VPN and it automatically reverts back on

     

    Any thoughts?

  • tmo_mike_c's avatar
    tmo_mike_c
    Moderador
    Hace 4 años

    It could be a setting on the phone that's keeping it from getting to those sites. There's different ways to check depending on the device's OS. Check out the two options below:

    • En iOS, confirma que la aplicación haya sido instalada y que la opción "Conectar bajo solicitud" de VPN esté habilitada.
    • For Android, check that the Administración del dispositivo is installed on the device and selected as an administrator in the device's security settings.

    I'd also see if the device can access the site while connected to the mobile network to see it works. That'll let us know if it's a setting that needs to be changed outside of FamilyMode.