First Responder Eligibily

I find it very frustrating that we were able to be considered a first responder during a pandemic where we took care a many sick individuals all day everyday and put our lives in danger just as someone considered a first responder was. Now, though we just aren't. I was able to get that first responder discount as well and now I don't. I have really been looking into other carriers who see what we contribute. I say AT & T offers a significant discount as does Spectrum and Boost. I have been with T Mobile for almost 2 decades and find that being loyal to a company doesn't get you anywhere anymore. So if they don't want to show loyalty to their long standing customers than I do not feel bad not showing loyalty to them. It just sucks because I have had no issues other than the pricing issues and their lack of trying to do the right thing. They included nurses in the first responder discount. Then took it away. Just make it right. 

 I had the same thing happen to me. It is ridiculous that a nurse does not qualify for the discount when we were guaranteed the discount at the time of sign up. I would have never switched phone providers had I known they were going to pull the rug out and let me hit face first.  If T-Mobile wants to keep their nursing customers, I suggest they change the policy immediately. I'm already looking to switch. 

Not only are RNs not treated with the same respect as other first responders, but also T-Mobile jacks up the rates when they promised never to raise them. Legere was a wonderful CEO and actually cared about the customer. SHAME MIKE SIEVERT! SHAME! I'm glad I quit shortly after John left, and I'm PROUD to be an RN (even being completely disrespected by T-Mobile) instead of being a supervisor for a heartless company driven solely by greed.

When I started at T-Mobile almost 2 decades ago, we had 10 million customers. We were small but scrappy. We prioritized the customer experience and tried to delight them. John Legere revolutionized the mobile industry and made me proud to be an employee and supervisor for T-Mobile. I earned many, many trips for being a top performer and loved my job. When John left, the writing was on the wall. I knew it was time to move on so I completed training to become an RN. Most of my old department got axed afterwards by Sievert and his goons. T-Mobile turned into what AT&T and Verizon always were, and what's worse is they FULLY EMBRACE it. As I said, SHAME T-Mobile! SHAME!

I am not a nurse but It absurd they do not qualify. However, I am a certified athletic trainer who saves athletes lives daily. Certified athletic trainers are seen in so many venues. States are beginning to mandate having ATCs because of many deaths that have occurred in athletes that were 100 percent preventable. T-MOBILE do better by providing this discount to all first responders and not what your definition of what you THINK a first responder is. 

Mcantu wrote:

i am a nurse and was really surprised i did not qualify for the first responder program/discount.  i signed up with tmobile because the “salesperson” for tmobile “guaranteed” i would qualify.  what a joke.  i would like to hear from tmobile and hear their explanation on this. 

I am new to T-mobile and going through the exact same situation. I am not only an RN but also an Emergency Response Official as stated on my ID and still T-mobile doesn't recognize this as qualified. It is shameful and disappointing to see this where the company stands, when RNs are just as much at the frontline and important as those who they consider "qualified first responders". 

I came to this thread after learning that AT&T and Verizon have discounts for RNs. I am shocked and saddened that RNs do not qualify. The response that from TMobile " Nurses with an EMT certification hacer qualify for the Magenta First Responder plan." is frustrating. Of course they would qualify! Anyone with EMT certification does. I plan on leaving TMobile for this reason. Thank you to those who spoke up and shared above. Gratitude to you all. 

All Nurses risked their lives everyday taking care of covid patients before there was a vaccine... A few of my fellow nurses were hospitalized and almost died after catching Covid while caring for patients before we really even knew how to treat it best and when the virus was most deadly... We deal with trauma patients, victims of gun violence and poor outcomes involving kids and other vulnerable populations. We should not be excluded. Just another example of nurses being crapped on. 

I like many of you experienced this issue just today. It is incredibly mind blowing that a paramedic is considered a first responder because they are "first on the scene", as an emergency department nurse, we don't wait and call EMS when a gunshot victim gets dumped at the ER door and we don't tell our walk in trauma patients to please hold until a paramedic arrives. NO WE RESPOND TO EVERY EMERGENCY AND TRAUMA THE MINUTE THEY WALK IN…… FIRST ON THE SCENE AT THIS POINT, that to me sounds like a first responder. Its crazy how we were considered hero's and made the first responder list during the pandemic and now they are trying to take it from us as if we are no longer considered vital. During a mass casualty the emergency nurses are required to go out and assist paramedics so please make it make sense. I shouldn't have to fight for my case before having it "manually overridden". T-mobile needs to re-evaluate their system and include emergency nurses if not ALL NURSES as first responders. I most definitely will be taking my money to a service that acknowledges and appreciates nurses always and not just during a pandemic. 

How awful that nurses don't get a discount. I work private duty and am literally the first point of contact for my patient before EMTs, police etc I am there and I literally keep my patients out of the hospital every day with the specialized skills I perform. Nurses touch lives everyday. Most people are in contact with a nurse in their first and last days of life. How we are so underappreciated I will never understand....

Friends,

As a fellow nurse, I appreciate you all!

Hopefully T-Mobile will do the right thing here.