Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
Hola,
All of your customer service reps that I've spoken stateside and the Philippines wasted an 1 1/2 of my time and couldn't even tell me what the problem was and I'm being charged extra for this connection process. T-Mobile is looking very bad in terms of its misinformation and charging customers for this process (it's not even free). What is T-Mobile going to do about it?
