Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
Hola Amanda,
any update on when T-Mobile finally revokes this questionable "security feature" or at least allows customers to disable it on frequently called numbers?
I regularly call my mom overseas and have to enter the two digits every time. Why does T-Mobile think there is any "security" value in always forcing me to enter the two extra digits is beyond me. Perhaps it's time for you to review this policy seriously and adjust its implementation.
