Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
Well, I took the effort to call T-Mobile and ask them to remove this "feature". Needless to say the front line reps had no idea what I was talking about. Their supervisor had been thoroughly confused as well and claimed they don't have this feature or it must be new. They offered to reset my phone settings on their network to see if that would help (didn't), but were nice enough to call back and follow up. The result is an escalated ticket to their "engineers" (second tier tech support, I presume), and someone should get back to me within three days.
On a side note, I'm sure phone fraud is a billion$ problem for phone companies, but I'm still scratching my head about what does this two-digit pin security feature prevents. Calls that potential malware could make without me knowing? Posiblemente.
