Forum Discussion
Fraudulent Sale of My SIM card
Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card. Fortunately, I received a text message stating that a SIM card had been ...
That shouldn't have happened to you and I'm sorry you've had to contact us more than once to report this. I want to make sure an incident report was filed as well as answer your questions.
- We have a dedicated team that cooperates with law enforcement involving identity theft.
- Our internal team will investigate what happened with any fraudulent activity on your account.
- We only give account access to customers that are able to fully verify the account. It's hard for me to say exactly how without looking into how the store experience went.
- We can have folks follow up with you after filing that incident report to give you peace of mind.
- We do have more identity theft and fraud information on our Robo de identidad | Cómo protegerte contra el robo de identidad page. This page includes what T-Mobile does to prevent this from happening.
To file this incident report, we need one of our TEX or T-Force folks help to properly verify and access your account. Afterwards, they'll collect information about what happened and send this report to our internal fraud team to investigate.
