Forum Discussion
Free 5g Phone Upgrade
I have 2 lines in my account. I did a free 5g phone (A32) upgrade with the promo to trade in any working phone. I did that instore and of course was charged a service fee. I'm trying to trade in anot...
It varies from rep to rep that answers the phone or is in the store the level of awareness. Yes, they keep trying to get you to add a line or change the plan to Magenta Max. There is a $30 charge to change phones in the store. Online one pays the shipping costs. Regarding the trade-in phone whether 3G or 4G they ask about it's condition. I don't think that is for purposes of T-Mobile using the trade-in, but as a qualifier for the free phone. The 'free' replacement for a 3G is solo REVVL V+5G. The letter does not stte this. You must speak to a rep or browse the entire device page to figure this out. You pay sales tax & either shipping or the $30 fee.
The letter states to take advantage of available offers, visit your local T-Mobile store, or check out: https://www.t-mobile.com/en/umts-retirement or call 800-937-8997
