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Discounts for Military & Veterans
Today we celebrate and honor all military veterans that have served in the U.S. Armed Forces. We are proud to support Veterans and their families with our recruiting programs, employee networks and the T-Mobile Magenta Military rate plan. Benefits for Vets. It’s tough to truly understand what our veterans and active duty military have been through and thoroughly express how much we appreciate them. T-Mobile shows veterans love the best way we know how: Through our career services, partnerships, and plans. T-Mobile is committed to hiring 10,000 veterans and military spouses by 2023. T-Mobile partners with The Mission Continues, Hiring Our Heros, FourBlock Online, and other organizations that are dedicated to veterans and military. Veterans and active duty military serve us, so we want to return the favor to them. This is a friendly reminder of how we take care of our military customers through plans and services. T-Mobile Military Plans Magenta Military – Giving our military customers unlimited talk, text, and smartphone data on our network at a discounted price! Take advantage of 5G access , Mobile without Borders, with taxes and fees included! Magenta Military Plus – All the benefits of Magenta Military PLUS 20GB of 4G LTE mobile hotspot data, HD streaming, and more. Magenta Military for Business – Unlimited talk, text, and smartphone data on our network for up to 12 lines! Magenta Plus Military for Business – All the benefits of Magenta Military for Business Plus 20GB of 4G LTE mobile hotspot, HD streaming, unlimited in-flight Wi-Fi and more! Show your support Our veterans and active military have a huge place in our hearts. Who’s your biggest influence? Who would you like to show love to on Veteran’s Day? Reply below and show your support for the veteran or active duty family or friend you have in your life! During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at 480p. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. Qual’g service & capable device req’d. 5G coverage not available in some areas; capable device required. While 5G access won't require a certain plan or feature, some uses/services might. 5G uplink not yet available. See Coverage details, Terms and Conditions, and Open Internet information for network management details (like video optimization). Submit U.S. military verification within 45 days at my.t-mobile.com/profile; otherwise your plan will become Magenta or Magenta Plus at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid military line.  Limited-time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features.  AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network.  Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Magenta Military: Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Netflix: Offer subject to change. Receive Netflix Basic (1-screen, up to a $8.99/mo. value) while you maintain 2+ qual'g Military lines in good standing. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. See t-mobile.com/netflix for add'l info. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Tethering: 3GB high-speed data then unlimited on our network at max 3G speeds. Magenta Military Plus: Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. May affect speed of video downloads; does not apply to video uploads. Netflix: Offer subject to change. Receive Netflix Standard (2-screen, up to a $12.99/mo. value) while you maintain 2+ qual'g Military lines in good standing. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. See t-mobile.com/netflix for add'l info. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. Magenta Military Plus for Business General Terms: Submit U.S. military verification at my.t-mobile.com/profile. Limited time offer; subject to change. At participating locations. Qualifying business account, credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 256kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. Optimization may affect speed of video downloads; does not apply to video uploads. One Netflix or Microsoft 365 subscription benefit per eligible account; subscription switching may be limited. If you choose Netflix, receive Netflix Standard (2-screen, up to $12.99/mo. value). Netflix account & compatible device required. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. If you choose Microsoft 365, contact us to activate one M365 Business Basic license ($6/mo. value) for first line and one M365 Business Standard license ($15/mo. value) for second line (up to 2 lines per account). Activation requires access to Marketplace, a T-Mobile service providing access to Ingram Micro Inc.'s online business-to-business platform for purchasing third-party products and services. Platform and subscription use subject to applicable third-party licenses, terms, and conditions, including the Microsoft Customer Agreement at www.microsoft.com/licensing/docs/customeragreement and Marketplace terms and conditions at https://us.cloud.im/legal/. May not be combined with Netflix On Us, Family Allowances, or content-blocking features; adding these features will result in immediate cancelation of Marketplace subscriptions without further notice. Between $6 and $21/mo. value, depending on line count. Value not redeemable or refundable for cash or credit and may not be creditable towards other products. Must remain active and in good standing or licenses terminate and data becomes inaccessible. May take 1-2 bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Smartphone usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada); customers on consumer plans (e.g. some sole proprietors) pay an additional $.05/min. Standard speeds approx. 256 Kbps.   Coverage not available in some areas; we are not responsible for our partners’ networks. Scam Shield: Capable device req’d. Turning on Scam Block might block calls you want; disable any time. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging.
tmo_mike_c
7 months ago Place Accounts & Services
5.4KViews
0likes
6Comments
Ho to habe two SIMs for two devices (only one active at a time) under same phone number?
Hi! This year, together with my family, we celebrate twenty years as very pleased (at least until now) T-Mobile customers. My current phone device - which is still in perfect working order - is a Cat S61 (https://www.gsmarena.com/cat_s61-9076.php). However, it's six year old and only 4G. Very unfortunately, its maker (Bullitt Group) went defunct this past January, leaving it without any future worthy successors. The primary worthy successors I found are those offered by Ulefone. From them I just obtained the Armor 27T Pro (https://www.ulefone.com/products/armor-27t-pro, https://www.ulefone.com/a/pf_preview?id=5bb53063-6db2-4df0-a6c4-a3d09cb1f25d) which I received a bit over a week ago and it (using WiFi and a USB C-C cable) with its Android 14 OS loaded itself with all the apps from the Android 9 Cat S61 that are applicable to its Android 14. I haven't yet placed a SIM on the Armor 27T - that's the subject of this conversation. I'd like to keep my present Cat S61 with its present 4G SIM whilst would also like to obtain a new 5G-SA SIM for my new 27T also to be associated with my current phone number. Please, please don't for a moment think that this is a foolish request to have two devices simultaneously operating under the same telephone number!!! Rather, it's a request to be able to use - one device at the time - one or the other. If one device is active on the T-Mobile network, I shall shut it down first as to allow it to orderly de-register from the network, then wait a few minutes, and turn-on the other device. I simply want to use one device or the other without swapping SIMs - which can lead to breakage of their respective SIM holders and is a time consuming task. I've attempted yesterday at the Town Center Boca Raton, FL T-Mobile’s "Experience Center" to accomplish such maneuver but the very kind, charming, and otherwise knowledgeable young lady that attended me indicated they don't have the technical expertise to do so and thus wasn't provided with a new SIM. Thus I come to you to plead for help. Please kindly indicate me what shall I do to accomplish this! Thanks so very much!
GMussenden
8 months ago Place Accounts & Services
1.2KViews
0likes
10Comments
5G network keep dropping
Starting few weeks ago, my 5G network disconnects me out of nowhere. People can’t call me while I’m not aware of it since most of time I’m on wifi network. I had to change to plane mode and switch back in order to register my phone with 5G network. This happens in every few days. I’ve never had this issue before. I found out it also happened to my wife’s phone. But, I believe it is worse with my phone. Both mine and my wife’s phones are Samsung. It seems like it is not happening my daughter’s iPhone. Is there anyone having the same issue like mine?
freephk
9 months ago Place Accounts & Services
2.7KViews
3likes
7Comments
VPN (SonicWall) will not connect over T-mobile 5G Hotspot
VPN (SonicWall) will not connect over T-mobile 5G Hotspot This vpn works fine with WFI but it will not work with the hotspot using A71 Samsung 5G phone with T-mobile service and extra downloading (paying extra but not using this because it will not connect to VPN) VPN software SonicWall VPN was working a month ago and then the phone did an update and immediately the VPN stopped working VPN hanging at acquiring ip I bought this 5G phone as a hotspot for work and now it does not work at all with VPN. :(
Camper123
2 years ago Place Accounts & Services
13KViews
5likes
27Comments
SOLVED Not receiving text verifications/website verification codes?
I keep getting locked out of my apps because I can never verify with my phone number. I never get the text messages with codes, I can never make online appts to follow links because I never get the links. I have an IPhone and it’s completely updated.
Alyssarenay1
2 years ago Place Accounts & Services
57KViews
2likes
19Comments
Quit T-Mobile after 20+years. Then things got worse.
After 20 (mostly happy) years with T-Mobile I finally had enough of their BS over the past 3 years and I dumped them. Why? Here’s a short list: Claimed my trade was lost Claimed my trade was damaged (refused to provide pictures although I had video of me trading a pristine phone at the store) ”accidentally” changed my plan when I added a watch ”accidentally” didn’t apply the promo on another trade never Fixed above problem necessitating me to call service every month for 2 years to get the monthly credit applied Discontinued service with the 3g switch breaking my car, watch, and 2 phones ruined my coverage in my rural area and the last straw: breached my contract with the autopay method of payment scam doubling the monthly cost for my additional lines So I quit. Ported my phones out and paid my final bill. Then the problems started… (well I guess they never ended) T-Mobile claimed I kept their equipment. The item in question - a 10 year old WiFi router which never worked so it ended up in a box. So I mailed it back. One of my line ports failed for some reason so they charged me an extra month of service (including making me pay them for Netflix but TMobile did not pay Netflix that month i called in to get the bill removed. They apologized and said they’d fix it. They didn’t I called and got a bill credit to offset their bogus charges. They said they applied the credit. They send me another bill with a late fee. Today they said they fixed that too. Again 20+ years. Never a late payment. Retired military account. EFF T-Mobile
bikewreck
2 years ago Place Accounts & Services
257Views
1like
1Comment
devices on tmobile 5G wireless internet
Im a new user to tmobile 5G internet service. Ive noticed some buffering issues as I connected more and more devices to my gateway. What can I do to improve performance?
Dave8087
2 years ago Place Accounts & Services
72Views
0likes
0Comments
14 YEARS OF LOYAL T MOBILE MEMBER AND THEY DO THIS TO ME? THIS IS LIKE STEALING LITERALLY.
So the title says that and here I will extend more. these guys want your money so bad, they are sending me an another month to pay even though I closed my account and paid my month blll early(it ends FEBURARY 6) and I kept telling them thats basically stealing. She wouldn’t even tell me why and I asked for a supervisor and she wouldn’t get one she pretended to get one and it took so long call was over 55 minutes too also. So they closed my account after I paid the FEES the LAST MONTH I USE T MOBILE AS OF TODAY 1/30/2023 after 14 YEARS OF A LOYAL CUSTOMER, I always set it up that I pay my bill one month in advance, but since im closing my account I paid off everything which is the one month left that didnt even end UNTIL FEBRUARY 6th. Then they said they will bill me a final one AFTER ASWELL. Don’t even use t mobile anymore too expensive, they took all my credits away when I cancelled after I asked what happened to my credits they said I had none when I always saved my credits. And to think being a loyal 14 year customer they wouldn’t do me dirty like this, Lady said she can’t even provide me a confirmation email or a physical email of the account closing, I asked for this incase somethinggoes wrong and I got proof, she still wouldn’t. She tried everything to not explain why I had to pay ANOTHER MONTH that IM NOT EVEN USING and the month isnt EVEN HERE YET, 1 MORE DAY AND NOT ONLY THAT LIKE I SAID FEBRUARY 6th IS MY PAY DATE BUT I PAID ALREADY JUST SO CAN CLOSE MY ACCOUNT. BUT NOW ALL MY CREDITS PROMOTIONS OVER THER 14 YEARS OF SERVICE SUDDENLY GONE AND NOT ONLY THAT I HAVE TO PAY ONE MORE MONTH LOL? NO EMAIL CONFIRMATION OR PHYSICAL MAIL EITHER WHEN REQUESTED SHE SAID YOULL RECEIVE A TEXT WHICH I DID NOT GET EITHER.
14_year_t_mobil
3 years ago Place Accounts & Services
465Views
0likes
6Comments
55+ magenta plus cost for 1-line, include 5g?
Hi everybody, What is the cost for 1-line on the 55+ Magenta Plus plan and does it include 5G? Cheers
Solved
cromagnet
3 years ago Place Accounts & Services
3.4KViews
1like
10Comments
ugrade prepaid phone
I’ve have a prepaid iPhone XS with tmobile and I wanted to upgrade my phone to the new iPhone 14, but still keep my account as prepaid. I just feel like prepaid is more convenient for me and I don’t want to lose it. Is it possible for me to do that? Also, I’m not interested in trading in my current phone, I rather keep my phone and buy a new one. I just want it to be prepaid. I hope this makes sense
zacarias1
3 years ago Place Accounts & Services
167Views
0likes
2Comments

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for Military & Veterans","conversation":{"__ref":"Conversation:conversation:122027"},"id":"message:122027","revisionNum":1,"uid":122027,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:2644"},"metrics":{"__typename":"MessageMetrics","views":5404},"postTime":"2020-11-11T08:03:19.000-08:00","lastPublishTime":"2020-11-11T08:03:19.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Today we celebrate and honor all military veterans that have served in the U.S. Armed Forces. We are proud to support Veterans and their families with our recruiting programs, employee networks and the T-Mobile Magenta Military rate plan. Benefits for Vets. It’s tough to truly understand what our veterans and active duty military have been through and thoroughly express how much we appreciate them. T-Mobile shows veterans love the best way we know how: Through our career services, partnerships, and plans. T-Mobile is committed to hiring 10,000 veterans and military spouses by 2023. T-Mobile partners with The Mission Continues, Hiring Our Heros, FourBlock Online, and other organizations that are dedicated to veterans and military. Veterans and active duty military serve us, so we want to return the favor to them. This is a friendly reminder of how we take care of our military customers through plans and services. T-Mobile Military Plans Magenta Military – Giving our military customers unlimited talk, text, and smartphone data on our network at a discounted price! Take advantage of 5G access , Mobile without Borders, with taxes and fees included! Magenta Military Plus – All the benefits of Magenta Military PLUS 20GB of 4G LTE mobile hotspot data, HD streaming, and more. Magenta Military for Business – Unlimited talk, text, and smartphone data on our network for up to 12 lines! Magenta Plus Military for Business – All the benefits of Magenta Military for Business Plus 20GB of 4G LTE mobile hotspot, HD streaming, unlimited in-flight Wi-Fi and more! Show your support Our veterans and active military have a huge place in our hearts. Who’s your biggest influence? Who would you like to show love to on Veteran’s Day? Reply below and show your support for the veteran or active duty family or friend you have in your life! During congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at 480p. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. Qual’g service & capable device req’d. 5G coverage not available in some areas; capable device required. While 5G access won't require a certain plan or feature, some uses/services might. 5G uplink not yet available. See Coverage details, Terms and Conditions, and Open Internet information for network management details (like video optimization). Submit U.S. military verification within 45 days at my.t-mobile.com/profile; otherwise your plan will become Magenta or Magenta Plus at an additional cost of up to $20/line per month. Military individual must be account holder & account must maintain valid military line.  Limited-time offer; subject to change. At participating locations. Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. Not available for hotspots and some other data-first devices. Capable device required for some features.  AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network.  Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card required for messaging. Magenta Military: Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Netflix: Offer subject to change. Receive Netflix Basic (1-screen, up to a $8.99/mo. value) while you maintain 2+ qual'g Military lines in good standing. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. See t-mobile.com/netflix for add'l info. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Tethering: 3GB high-speed data then unlimited on our network at max 3G speeds. Magenta Military Plus: Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. May affect speed of video downloads; does not apply to video uploads. Netflix: Offer subject to change. Receive Netflix Standard (2-screen, up to a $12.99/mo. value) while you maintain 2+ qual'g Military lines in good standing. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. See t-mobile.com/netflix for add'l info. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. Magenta Military Plus for Business General Terms: Submit U.S. military verification at my.t-mobile.com/profile. Limited time offer; subject to change. At participating locations. Qualifying business account, credit approval, deposit, $10 SIM card, and, in stores & on customer service calls, $20 assisted or upgrade support charge may be required. May not be combined with other promotions/discounts and features; existing customers who switch may lose certain benefits. U.S. roaming and on-network data allotments differ: includes 200MB U.S. roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 256kbps. Not available for hotspots and some other data-first devices. Capable device required for some features. Activation required to deliver video streams at speeds that provide HD video capability (max 1080p); some content providers may not stream their services in HD. Optimization may affect speed of video downloads; does not apply to video uploads. One Netflix or Microsoft 365 subscription benefit per eligible account; subscription switching may be limited. If you choose Netflix, receive Netflix Standard (2-screen, up to $12.99/mo. value). Netflix account & compatible device required. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. If you choose Microsoft 365, contact us to activate one M365 Business Basic license ($6/mo. value) for first line and one M365 Business Standard license ($15/mo. value) for second line (up to 2 lines per account). Activation requires access to Marketplace, a T-Mobile service providing access to Ingram Micro Inc.'s online business-to-business platform for purchasing third-party products and services. Platform and subscription use subject to applicable third-party licenses, terms, and conditions, including the Microsoft Customer Agreement at www.microsoft.com/licensing/docs/customeragreement and Marketplace terms and conditions at https://us.cloud.im/legal/. May not be combined with Netflix On Us, Family Allowances, or content-blocking features; adding these features will result in immediate cancelation of Marketplace subscriptions without further notice. Between $6 and $21/mo. value, depending on line count. Value not redeemable or refundable for cash or credit and may not be creditable towards other products. Must remain active and in good standing or licenses terminate and data becomes inaccessible. May take 1-2 bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. Tethering: 20GB high-speed data then unlimited on our network at max 3G speeds. Smartphone usage is prioritized over tethering usage, which may result in higher speeds for data used on smartphones. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int’l Roaming: Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada); customers on consumer plans (e.g. some sole proprietors) pay an additional $.05/min. Standard speeds approx. 256 Kbps.   Coverage not available in some areas; we are not responsible for our partners’ networks. Scam Shield: Capable device req’d. Turning on Scam Block might block calls you want; disable any time. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for messaging. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"11029","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMjIwMjctMjc4NGlEOTU5NkJDMUQ0NjVCODQ0?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wy","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS0xMjIwMjctNDUyN2lCOEQyQjEzREU0MkVDM0RF?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:31896":{"__typename":"Conversation","id":"conversation:31896","topic":{"__typename":"ForumTopicMessage","uid":31896},"lastPostingActivityTime":"2024-09-13T04:01:05.000-07:00","solved":false},"User:user:159240":{"__typename":"User","uid":159240,"login":"GMussenden","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:159240"},"ForumTopicMessage:message:31896":{"__typename":"ForumTopicMessage","subject":"Ho to habe two SIMs for two devices (only one active at a time) under same phone number?","conversation":{"__ref":"Conversation:conversation:31896"},"id":"message:31896","revisionNum":1,"uid":31896,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:159240"},"metrics":{"__typename":"MessageMetrics","views":1240},"postTime":"2024-09-08T13:28:02.000-07:00","lastPublishTime":"2024-09-08T13:28:02.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi! This year, together with my family, we celebrate twenty years as very pleased (at least until now) T-Mobile customers. My current phone device - which is still in perfect working order - is a Cat S61 (https://www.gsmarena.com/cat_s61-9076.php). However, it's six year old and only 4G. Very unfortunately, its maker (Bullitt Group) went defunct this past January, leaving it without any future worthy successors. The primary worthy successors I found are those offered by Ulefone. From them I just obtained the Armor 27T Pro (https://www.ulefone.com/products/armor-27t-pro, https://www.ulefone.com/a/pf_preview?id=5bb53063-6db2-4df0-a6c4-a3d09cb1f25d) which I received a bit over a week ago and it (using WiFi and a USB C-C cable) with its Android 14 OS loaded itself with all the apps from the Android 9 Cat S61 that are applicable to its Android 14. I haven't yet placed a SIM on the Armor 27T - that's the subject of this conversation. I'd like to keep my present Cat S61 with its present 4G SIM whilst would also like to obtain a new 5G-SA SIM for my new 27T also to be associated with my current phone number. Please, please don't for a moment think that this is a foolish request to have two devices simultaneously operating under the same telephone number!!! Rather, it's a request to be able to use - one device at the time - one or the other. If one device is active on the T-Mobile network, I shall shut it down first as to allow it to orderly de-register from the network, then wait a few minutes, and turn-on the other device. I simply want to use one device or the other without swapping SIMs - which can lead to breakage of their respective SIM holders and is a time consuming task. I've attempted yesterday at the Town Center Boca Raton, FL T-Mobile’s \"Experience Center\" to accomplish such maneuver but the very kind, charming, and otherwise knowledgeable young lady that attended me indicated they don't have the technical expertise to do so and thus wasn't provided with a new SIM. Thus I come to you to plead for help. Please kindly indicate me what shall I do to accomplish this! Thanks so very much! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2203","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:104477":{"__typename":"Conversation","id":"conversation:104477","topic":{"__typename":"ForumTopicMessage","uid":104477},"lastPostingActivityTime":"2024-07-20T15:14:42.000-07:00","solved":false},"User:user:4879":{"__typename":"User","uid":4879,"login":"freephk","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:4879"},"ForumTopicMessage:message:104477":{"__typename":"ForumTopicMessage","subject":"5G network keep dropping","conversation":{"__ref":"Conversation:conversation:104477"},"id":"message:104477","revisionNum":1,"uid":104477,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:4879"},"metrics":{"__typename":"MessageMetrics","views":2706},"postTime":"2023-04-24T07:49:48.000-07:00","lastPublishTime":"2023-04-24T07:49:48.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Starting few weeks ago, my 5G network disconnects me out of nowhere. People can’t call me while I’m not aware of it since most of time I’m on wifi network. I had to change to plane mode and switch back in order to register my phone with 5G network. This happens in every few days. I’ve never had this issue before. I found out it also happened to my wife’s phone. But, I believe it is worse with my phone. Both mine and my wife’s phones are Samsung. It seems like it is not happening my daughter’s iPhone. Is there anyone having the same issue like mine? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"614","kudosSumWeight":3,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:84404":{"__typename":"Conversation","id":"conversation:84404","topic":{"__typename":"ForumTopicMessage","uid":84404},"lastPostingActivityTime":"2024-03-12T11:59:14.000-07:00","solved":false},"User:user:21682":{"__typename":"User","uid":21682,"login":"Camper123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:21682"},"ForumTopicMessage:message:84404":{"__typename":"ForumTopicMessage","subject":"VPN (SonicWall) will not connect over T-mobile 5G Hotspot","conversation":{"__ref":"Conversation:conversation:84404"},"id":"message:84404","revisionNum":1,"uid":84404,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:21682"},"metrics":{"__typename":"MessageMetrics","views":13165},"postTime":"2021-04-24T14:50:16.000-07:00","lastPublishTime":"2021-04-24T14:50:16.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" VPN (SonicWall) will not connect over T-mobile 5G Hotspot This vpn works fine with WFI but it will not work with the hotspot using A71 Samsung 5G phone with T-mobile service and extra downloading (paying extra but not using this because it will not connect to VPN) VPN software SonicWall VPN was working a month ago and then the phone did an update and immediately the VPN stopped working VPN hanging at acquiring ip I bought this 5G phone as a hotspot for work and now it does not work at all with VPN. :( ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"534","kudosSumWeight":5,"repliesCount":27,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:81731":{"__typename":"Conversation","id":"conversation:81731","topic":{"__typename":"ForumTopicMessage","uid":81731},"lastPostingActivityTime":"2024-03-05T06:56:59.000-08:00","solved":false},"User:user:22221":{"__typename":"User","uid":22221,"login":"Alyssarenay1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:22221"},"ForumTopicMessage:message:81731":{"__typename":"ForumTopicMessage","subject":"SOLVED Not receiving text verifications/website verification codes?","conversation":{"__ref":"Conversation:conversation:81731"},"id":"message:81731","revisionNum":1,"uid":81731,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:22221"},"metrics":{"__typename":"MessageMetrics","views":57239},"postTime":"2021-04-29T17:46:57.000-07:00","lastPublishTime":"2021-04-29T17:46:57.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I keep getting locked out of my apps because I can never verify with my phone number. I never get the text messages with codes, I can never make online appts to follow links because I never get the links. I have an IPhone and it’s completely updated. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"252","kudosSumWeight":2,"repliesCount":19,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:79103":{"__typename":"Conversation","id":"conversation:79103","topic":{"__typename":"ForumTopicMessage","uid":79103},"lastPostingActivityTime":"2024-02-16T23:27:06.000-08:00","solved":false},"User:user:136677":{"__typename":"User","uid":136677,"login":"bikewreck","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-6.svg"},"id":"user:136677"},"ForumTopicMessage:message:79103":{"__typename":"ForumTopicMessage","subject":"Quit T-Mobile after 20+years. Then things got worse.","conversation":{"__ref":"Conversation:conversation:79103"},"id":"message:79103","revisionNum":1,"uid":79103,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:136677"},"metrics":{"__typename":"MessageMetrics","views":257},"postTime":"2024-02-08T13:50:30.000-08:00","lastPublishTime":"2024-02-08T13:50:30.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" After 20 (mostly happy) years with T-Mobile I finally had enough of their BS over the past 3 years and I dumped them. Why? Here’s a short list: Claimed my trade was lost \t Claimed my trade was damaged (refused to provide pictures although I had video of me trading a pristine phone at the store) \t ”accidentally” changed my plan when I added a watch \t ”accidentally” didn’t apply the promo on another trade \t never Fixed above problem necessitating me to call service every month for 2 years to get the monthly credit applied \t Discontinued service with the 3g switch breaking my car, watch, and 2 phones \t ruined my coverage in my rural area \t and the last straw: breached my contract with the autopay method of payment scam doubling the monthly cost for my additional lines So I quit. Ported my phones out and paid my final bill. Then the problems started… (well I guess they never ended) T-Mobile claimed I kept their equipment. The item in question - a 10 year old WiFi router which never worked so it ended up in a box. So I mailed it back. \t One of my line ports failed for some reason so they charged me an extra month of service (including making me pay them for Netflix but TMobile did not pay Netflix that month \t i called in to get the bill removed. They apologized and said they’d fix it. They didn’t \t I called and got a bill credit to offset their bogus charges. They said they applied the credit. \t They send me another bill with a late fee. \t Today they said they fixed that too. Again 20+ years. Never a late payment. Retired military account. EFF T-Mobile ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1650","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29877":{"__typename":"Conversation","id":"conversation:29877","topic":{"__typename":"ForumTopicMessage","uid":29877},"lastPostingActivityTime":"2023-05-09T05:31:23.000-07:00","solved":false},"User:user:19246":{"__typename":"User","uid":19246,"login":"Dave8087","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:19246"},"ForumTopicMessage:message:29877":{"__typename":"ForumTopicMessage","subject":"devices on tmobile 5G wireless internet","conversation":{"__ref":"Conversation:conversation:29877"},"id":"message:29877","revisionNum":1,"uid":29877,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:19246"},"metrics":{"__typename":"MessageMetrics","views":72},"postTime":"2023-05-09T05:31:23.000-07:00","lastPublishTime":"2023-05-09T05:31:23.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Im a new user to tmobile 5G internet service. Ive noticed some buffering issues as I connected more and more devices to my gateway. What can I do to improve performance? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"171","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:13692":{"__typename":"Conversation","id":"conversation:13692","topic":{"__typename":"ForumTopicMessage","uid":13692},"lastPostingActivityTime":"2023-01-31T14:26:10.000-08:00","solved":false},"User:user:49318":{"__typename":"User","uid":49318,"login":"14_year_t_mobil","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:49318"},"ForumTopicMessage:message:13692":{"__typename":"ForumTopicMessage","subject":"14 YEARS OF LOYAL T MOBILE MEMBER AND THEY DO THIS TO ME? THIS IS LIKE STEALING LITERALLY.","conversation":{"__ref":"Conversation:conversation:13692"},"id":"message:13692","revisionNum":1,"uid":13692,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:49318"},"metrics":{"__typename":"MessageMetrics","views":465},"postTime":"2023-01-30T22:41:24.000-08:00","lastPublishTime":"2023-01-30T22:41:24.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So the title says that and here I will extend more. these guys want your money so bad, they are sending me an another month to pay even though I closed my account and paid my month blll early(it ends FEBURARY 6) and I kept telling them thats basically stealing. She wouldn’t even tell me why and I asked for a supervisor and she wouldn’t get one she pretended to get one and it took so long call was over 55 minutes too also. So they closed my account after I paid the FEES the LAST MONTH I USE T MOBILE AS OF TODAY 1/30/2023 after 14 YEARS OF A LOYAL CUSTOMER, I always set it up that I pay my bill one month in advance, but since im closing my account I paid off everything which is the one month left that didnt even end UNTIL FEBRUARY 6th. Then they said they will bill me a final one AFTER ASWELL. Don’t even use t mobile anymore too expensive, they took all my credits away when I cancelled after I asked what happened to my credits they said I had none when I always saved my credits. And to think being a loyal 14 year customer they wouldn’t do me dirty like this, Lady said she can’t even provide me a confirmation email or a physical email of the account closing, I asked for this incase somethinggoes wrong and I got proof, she still wouldn’t. She tried everything to not explain why I had to pay ANOTHER MONTH that IM NOT EVEN USING and the month isnt EVEN HERE YET, 1 MORE DAY AND NOT ONLY THAT LIKE I SAID FEBRUARY 6th IS MY PAY DATE BUT I PAID ALREADY JUST SO CAN CLOSE MY ACCOUNT. BUT NOW ALL MY CREDITS PROMOTIONS OVER THER 14 YEARS OF SERVICE SUDDENLY GONE AND NOT ONLY THAT I HAVE TO PAY ONE MORE MONTH LOL? NO EMAIL CONFIRMATION OR PHYSICAL MAIL EITHER WHEN REQUESTED SHE SAID YOULL RECEIVE A TEXT WHICH I DID NOT GET EITHER. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1761","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12335":{"__typename":"Conversation","id":"conversation:12335","topic":{"__typename":"ForumTopicMessage","uid":12335},"lastPostingActivityTime":"2022-11-24T01:38:07.000-08:00","solved":true},"User:user:114841":{"__typename":"User","uid":114841,"login":"cromagnet","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:114841"},"ForumTopicMessage:message:12335":{"__typename":"ForumTopicMessage","subject":"55+ magenta plus cost for 1-line, include 5g?","conversation":{"__ref":"Conversation:conversation:12335"},"id":"message:12335","revisionNum":1,"uid":12335,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:114841"},"metrics":{"__typename":"MessageMetrics","views":3353},"postTime":"2020-10-11T09:40:27.000-07:00","lastPublishTime":"2020-10-11T09:40:27.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everybody, What is the cost for 1-line on the 55+ Magenta Plus plan and does it include 5G? Cheers ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"105","kudosSumWeight":1,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11229":{"__typename":"Conversation","id":"conversation:11229","topic":{"__typename":"ForumTopicMessage","uid":11229},"lastPostingActivityTime":"2022-10-08T02:31:51.000-07:00","solved":false},"User:user:120828":{"__typename":"User","uid":120828,"login":"zacarias1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:120828"},"ForumTopicMessage:message:11229":{"__typename":"ForumTopicMessage","subject":"ugrade prepaid phone","conversation":{"__ref":"Conversation:conversation:11229"},"id":"message:11229","revisionNum":1,"uid":11229,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:120828"},"metrics":{"__typename":"MessageMetrics","views":167},"postTime":"2022-10-07T18:35:06.000-07:00","lastPublishTime":"2022-10-07T18:35:06.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’ve have a prepaid iPhone XS with tmobile and I wanted to upgrade my phone to the new iPhone 14, but still keep my account as prepaid. I just feel like prepaid is more convenient for me and I don’t want to lose it. Is it possible for me to do that? Also, I’m not interested in trading in my current phone, I rather keep my phone and buy a new one. I just want it to be prepaid. 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