Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
I tried calling T-Mobile multiple times and other than the fact they were able to see this on my account everyone involved including higher level management, has absolutely no idea what is going on and is unable to help. Said another way the account shows free data for life, but I'm paying per month for the basic data allotment where the credit to the account is not occurring.
Unfortunately the new larger T-Mobile has become a victim of it’s own success.
Filed a consumer complaint with the FCC… Sigh.
