Forum Discussion
Free data for life not working - anyone else?
I've had "Free Data for life" on my tablet for a couple of years now. In July 2018 or so, it suddenly stopped working. I've already spent hours on the phone and a few more hours in store talkin...
Yeah, I think that's a good idea to call. It's a feature that would be on the account and one of our TEX folks can double check on it for you and make sure it's there.
I have the Free 200MB data for life on 2 iPads. I've been having the same issues as everyone else. Plus I have not been able to get into my account online or on my iPads for 3-5 years. I have spoken to 3 people on the Executive Response team about it. Today I got confirmation from them that the "new" system they have migrated to does not allow access for this legacy program and will not in the future.
In other words, T-Mobile is doing everything they can to get out of their "Free for life" commitment by making it as difficult as possible for those customers. Let's all file complaints with the FCC and BBB.
