Forum Discussion
Hold Time
I am a new customer and have issue with phone porting over...I have called in and have been on hold for over 2 hrs...Is this typical? If so I may have made a mistake signing up for their service....
UPDATE: I called a retail store and was told that if you are not a business account holder, you no longer have your US based team of experts. T Mobile keeps taking away things they offered to customers to set T Mobile apart. Sadly, T Mobile is slowly taking those things away, often secretly, and customer care has become horrible or non-existent. Maybe time to change carriers.
