How do i get US based support?

Dpe wrote:

Your customer service or call center doesn't know what they are doing and they keep on saying and promising things just to get you off the phone.  Which are all lies.  I've been given the run around with a lot of your agents. They even told me that they work for souther land global companies inc. And some pretends to be in charge  and will redirect you. Saying that they will be calling back but never calls back. I asked for their full name and ID number and they decline. All they will give you is a name. Funny part is when I was transfered to somebody else that guy slipped and gave me a different name of the agent that transferred me to him. And he said that they were using screen names. Why wouldn't they give ID numbers? Maybe because they know they will F up. T MOBILE IF YOU ARE USING CALL CENTERS ITS DESTROYING YOUR NAME. PLEASE AHAVE SOMEONE REACH ME. 

this is a peer to peer assistance site..if you are needing help i would recommend contacting TMO either through Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.