Forum Discussion
How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simp...
fireguy_6364 wrote:theres always the social media route like Facebook or Twitter..using this route lands you with tier 2 support instead of the call in tier 1 support..
just dont contact them on their main pages...DM only.. and you will need to confirm who you are
Seems like more and more companies are putting their "A-team" on social media. I was skeptical but have had fantastic support in the past when dealing with another company and just today after contacting the T-mobile Twitter "T-Force" folks. The person I exchanged messages with was clearly US based, extremely polite, and very helpful. A+. I hope T-mobile keeps open this avenue of support and staffed with people that, in my case anyway, actually care.
