Forum Discussion
How do i get US based support?
T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.
jetboat wrote:
ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal
theres always the Facebook/Twitter route
ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal
I had a very nice chat the other day with a Philippines-based agent, Areen. I asked if she was in Birmingham. She was just that good.
by mobile chat app are you meaning through Facebook or Twitter..or the TMO app? difference between those
I have made and received 40+ calls in the last 10 days alone between 6am and 5pm PST and every single one of them has been overseas support.
The mobile app chat is also overseas support at all hours of the day.
either call very early in the morning..or try contacting them through either Facebook or Twitter..
