Forum Discussion
How Many Others Were Lied to About Your EBB Eligibility
I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website.
However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of.
@tmo_adam_c @tmo_adam_m @tmo_alexis_p @tmo_mike_c @tmo_amanda @tmo_amandac @tmo_andrew_b @tmo_ben_m @tmo_brandy @tmo_brian_k @tmo_caton @tmo_ian
Well I feel like a total idiot. I had centurylink getting the 65 dollar fiber with speeds up to 955. I was getting the EBB discount paying only 15 dollars. I just moved and found out that internet was available the tmobile. I asked directly about the EBB and can I bring it over. She said YES. ( and yes tmobile it's on recording) so I went from a great service to only getting 2 freaking bars and now told I can't get the EBB. This should be illegal. And now for me to get my service back I got to pay for another deposit, my firsts month in advance etc. I am calling a lawyer tomorrow. I will repost if I can get a class action going
yes they tried to sign me up online first but i didnt gave a credit card. so i went in. i just looked it up and what i see is only the 10 gb is covered i will find out when i return
Nightmare.. they still signing people up over commission phone sales!
I don't know the exact number. From what I have read today, it's not a small number of people which are filing complaints through the FCC.
Same here but they say say your plan doesn't qualify
I filed a complaint with the fcc along with screenshots of their failure to disclose any of this on any of their links or terms/conditions, knowing I am a first time TMobile customer as of 9/2021 with approval for ebb program 9/2021
