how to access free mlb.tv

Thanks, mine is an android, ver 13, and I updated it during this problem, but to no avail.

Thanks for trying all the options that are being suggested. Odd that you the Tuesday offer is not linked to your MLB account. Try this: 

1. Open the MLB app and log in as normal
2. Select the three lines in the top right of the screen
3. Desplázate hacia abajo y selecciona Restore Account
4. Elige Restaurar

Let us know how this goes.

Thanks Heaven, tried restore account, but yet again, no luck. T-Mobile customer service opened up a ticket 7 days ago, still no response, very annoying. I have missed a whole week of baseball.

cptelbow33 wrote:

Thanks Heaven, tried restore account, but yet again, no luck. T-Mobile customer service opened up a ticket 7 days ago, still no response, very annoying. I have missed a whole week of baseball.

Oh man! At this point, you may want to call back about the ticket that was submitted for you. 

Thanks all, still no luck with any of the suggestions but I appreciate it. T-Mobile support has been no help either.

I'm in the same boat. I redeemed offer (got the confirmation and everything) but it never activated on my MLB account. I use the same email for T-Mobile and MLB account.

Opened a trouble ticket and received a voicemail that said I was past the redemption date and there was nothing that could be done. Nevermind the fact the redemption was redeemed the day it came out (03/28).

Finally went to Twitter to complain and got in touch with a T-mobile Help rep. They asked for a few days to review the issue. Expecting a response on Monday. It's been VERY frustrating!

I hope you get a response. I have been on the phone twice with CS and they promise to get back to me and never do. At this point, I would save money/time by buying my own mlb subscription for 149. Complete joke.

T-Mobile customer service is an absolute joke. I have now spent almost 3 hours on the phone and in chat with 3 different reps and they have done absolutely nothing. The last rep kept apologizing and saying they will look into why no one ever follows up and he told me 20 times he is going to take ownership and fix my problem.  He will personally call me back in 24 hours with a resolution.  And, as expected, he disappeared just like the first 2 reps.  Total frigging joke.

Ditto, signed up for the promotion before it expired and when I use my TMobile acct and password the MLBTV website says I have no subscription.  Deleted cache, restored acct and nothing helped. TMobile phone rep said sorry, promotion is over you can't sign up now. He could not comprehend we already signed up over a month ago!!!  Two tickets opened and only one call back that was worthless.  If anyone finds a fix please let us know.

Ahhh.  Glad I am not the only one then.  It's definitely disappointing.  I just didn't care because from what I have read, apparently this year only works on the mobile app and not TV box apps, like on the nVidia Shield or on my Android TV's.  I don't watch baseball on mobile.