Forum Discussion
How to file complaint about billing issue
Am really super frustrating with Team expert's manager Marcus. I called back in Sept 2022 to have T-Mobile STOP charging me for Statewide Int'l calls for $15 per month. This is for voice and Im Deaf ...
There is a cap on the credit you can receive. It's literally listed in the Terms of Service that you sign when you join T-Mobile.
As mentioned in the DM you sent. Reach out to T-Mobile on Facebook or Twitter through a direct message. They start off at their 2 support. They can escalate your complaint to the Executive Team at your request if you aren't happy with the resolution they offer.
syaoran wrote:There is a cap on the credit you can receive. It's literally listed in the Terms of Service that you sign when you join T-Mobile.
As mentioned in the DM you sent. Reach out to T-Mobile on Facebook or Twitter through a direct message. They start off at their 2 support. They can escalate your complaint to the Executive Team at your request if you aren't happy with the resolution they offer.
I wonder if that's one of the reasons T-Mobile's executive team is grouchy at me. When I call in for a status on an area that's been out for +6 months, and they fail to debug it, their offshore team offers credit. I've told them that I'd rather have them fix the service. T-Mobile executive response team has basically put a block on my calling 611 for support because their teams are giving credit too easily.
