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Ckirk's avatar
Ckirk
Newbie Caller
Hace 12 meses

I was lied to by the store manager

I went into a T-Mobile store to check out a Apple watch for my daughter because they were having a promotion. The store manager told me I could get 2 new phones, plus 2 Apple watches and $30 internet for only about $20 more per month than what I was currently paying. I had no intention of getting new phones because 6 months earlier I had just paid the old ones off. 

I was paying $166 per month, which included insurance on my phones, my phone service, and internet. My bill went up to $255 per month for the new phones, watches and internet, but did not include insurance on my phones. I went to a store to get help. They said they couldn't do anything. I called customer service and she knocked off $50 removing a 3rd line I had. But I still had no insurance on the phones which would add $36 per month. I called customer service and talked to a supervisor and all she would offer me was paying for the insurance for 3 months. I had to buy Apple care for $269 per phone.

I've never had a problem like this before. I thought T-Mobile was a really great company especially after having AT&T. Now I hate T-Mobile. The store manager lied about everything and customer service refused to fix it. I will never recommend T-Mobile to anyone ever again.

 

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