Forum Discussion
In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right
We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and famil...
I sought some council, and it seems to be Negligent Misrepresentation (Innocent Misreprestation at best), and we will likely seek bill creditation of $34 per month as the contract stipulated or a no-fault canceling of our contract with all fees paid for by T-Mobile.
BEWARE of any promises made by T-Mobile! They cannot be trusted. Make sure to have all deals done in writing if you are at the store!
I had a similar experience. A sales agent on the phone by the name of Deja promised us the moon, when all we wanted was the Essentials 55+ plan plus bundled internet. After insisting we only wanted the 55+ Essentials and triple checking to make sure she signed us up to the right plan and assured that this was the case, found that no, in fact she had signed us up for the most expensive plan and none of the promises she made - free Netflix, $200 mastercards per line, were true. The billing situation still isn't correct and as I type this, am waiting on hold AGAIN to talk to billing in order to correct the error. I'm guessing Deja was trying to meet a sales target and could care less what we wanted. Probably was hoping we wouldn't check our bill until it was too late. She should be fired and Tmobile should have worked to correct the problem. If the billing situation isn't fixed by next month, I will be kicking their service to the curb forever and going with one of their competitors.
