iphone 13 pro max - where's my phone?

It's the third time I am ordering the same iPhone 12 Pro Max, I received an email from T-Mobile saying it's shipped since December 7th 2021, I even got a tracking number but nothing show in the usps tracking service , I am wondering why a great company like t-mobile would do such a thing like that ? I been with them for 11 years now and I don't think it's a good way to show respect to their clients . 
I called the customer service many times and every time I call they say ( we will call you in 2-3 days but no luck yet . 

anyone can recommend me to do something about it please ?

 
thank you 

Bmac3250 wrote:

Ethan250 wrote:

I ordered my iPhone 13 Pro Max (128 gb) today. How long will it take to get it shipped? My estimated shipping date is 11/30/21 - 12/14/21. Does my card get charged once the phone is shipped? Gracias

Any luck because our ship dates are the same lol

I had the same shipping dates, but now mine are pushed back to January and I ordered them on November 7th. 

jmarro14 wrote:

Hello I ordered the my new I phone 13 pro max on Monday 11/23/2021 but have not yet received it, I was wondering if I can just go to best buy and get one from there since you guys already work with them or when can you guys ship mine? my order still says that it is being processed but would like to know if you guys can please ship it? other customers ordered it on Friday and got it on Tuesday, I am just like really T-Mobile? 

 

 

Did you get any word from t mobile when yours will ship?

Ethan250 wrote:

I ordered my iPhone 13 Pro Max (128 gb) today. How long will it take to get it shipped? My estimated shipping date is 11/30/21 - 12/14/21. Does my card get charged once the phone is shipped? Gracias

Any luck because our ship dates are the same lol

Hi I order an iPhone 13 but it says I would be ship fro 12/21/21-01/04/22 does anyone knows if it would ship before and if the order is in it won’t cancel if it takes to long? 

debm wrote:

yes the card is charged when it ships

hi, do you remember if the status changed when your card was charged? mines has been charged but it doesn’t say shipped...

Hello I ordered the my new I phone 13 pro max on Monday 11/23/2021 but have not yet received it, I was wondering if I can just go to best buy and get one from there since you guys already work with them or when can you guys ship mine? my order still says that it is being processed but would like to know if you guys can please ship it? other customers ordered it on Friday and got it on Tuesday, I am just like really T-Mobile? 

yes the card is charged when it ships

I ordered my iPhone 13 Pro Max (128 gb) today. How long will it take to get it shipped? My estimated shipping date is 11/30/21 - 12/14/21. Does my card get charged once the phone is shipped? Gracias

How long u waited