iPhone 14 Pro Pre-Order Chaos

I was just able to process a preorder through the tmobile website. It's saying the tmobile ship date is 9/16

basic_ b wrote:

T-Mo caught with their pants down. 55 minutes in, and no one can pre-order. You are wasting my time!

first time trying to be the early bird getting a brand new released device? i cant even remember the last time ANY carrier had a issue free device release.. safe to say you are by far not the only person trying to get this phone..this chaos usually starts to smooth out roughly a few days after the first pre order day.

Still unable to do an upgrade through website or in apple store. Pin keeps getting rejected on apple. Tmobile says I have to call and who wants to waste hours on a phone. 

I managed to get on the phone with a rep I chatted to early in the process, and was able to complete my pre-order of an iPhone 14, with a trade-in of my 12 mini.

They credited my bill with $50 as an apology, and it looks like everything went through.

One interesting note is that while the initial trade-in value of the 12 mini was listed, I was not able to find details on the 24 monthly bill credits, or the promo part of the offer at all.

I’m not sure if this is something that will show up once they have evaluated the 12 mini after I send it in, but it is interesting that there is nowhere that the full trade-in promo is reflected in any of the documentation I have.

Found the issue. They never told us we had to go into our accounts and set a PIN code and also add all other numbers linked to our account. I lucked out tonight picking up on September 16th at the Apple Store by me luckily. So no October ship date for me.  

I was pretty frustrated. I couldn't get through on any site/app. Called T-Mobile and they said it was their servers down. But he said he would call me back when they were up. I did eventually get a callback after I had finally managed to get the apple site to recognize my number under T-Mobile, but my order was set for oct 14th. The T-Mobile rep that called me checked and saw that they were still shipping for the 16th so he set me up with an order and I canceled my order from the Apple Store. In the end it worked out for me and I'm happy, but was very frustrated in the moment 

T-Mobile's iPhone 14 upgrade process is a mess.  Through the Apple Store the $1,000 is only available if I change from Magenta Max 55 to MM.  That would increase my rate $20 per month for 24 months.  In other words the execs at T-Mobile want me to spend $480 to save $400 (the Apple Store trade-in is an instant $600).  At t-mobile.com.  The trade in is $495.  The $505 balance of the $1,000 promotion is paid out as a monthly bill credit over 24 months.  

MarkIsAlreadyUsed wrote:

 

T-Mobile's iPhone 14 upgrade process is a mess.  Through the Apple Store the $1,000 is only available if I change from Magenta Max 55 to MM.  That would increase my rate $20 per month for 24 months.  In other words the execs at T-Mobile want me to spend $480 to save $400 (the Apple Store trade-in is an instant $600).  At t-mobile.com.  The trade in is $495.  The $505 balance of the $1,000 promotion is paid out as a monthly bill credit over 24 months.  

T-Mobile is still unable to take orders and I'm wondering if this is now on purpose. The new business  rate plans are finally feature rich and reasonably priced.I have checked out AT&T and they are only offering 36 month financing offers which is far too long. Given how impossible it is to upgrade with T-Mobile, I would leave in seconds if AT&T offered a 24 month finance plan. I'm not that T-Mobile really cares about customers. Being I'll prepared for the iPhone 14 launch was either pure incompetence or a brilliant strategy to chase less profitable customers to other carriers.  

anyone who did a iphone order yesterday any CC charges yet? last year my card hit on a saturday day after?

Went to preorder my iPhone 14 pro from Apple and I'm on the Magenta Max 55 + plan and it's telling me to get the full $800 credit I have to change to Magenta Max. Otherwise I'm only going to receive $400. THEN it tells me T-Mobile is requiring a $69 deposit. 
 

NOW when I go to the T-Mobile site to place order, I get the full 800 on the Magenta Max 55+ plan and they don’t ask for any deposit. 
 

SO I call Apple and ask them why this is happening since they are having me log into T-Mobile to complete the order and T-Mobile doesn't require a deposit and they give me the full 800 on the Magenta Max 55+ plan as it is a qualifying Max plan (I called T-Mobile to verify this). Apple tells me it's a T-Mobile issue and to call them. Told them I already did and repeated that thru the T-Mobile site full 800 on MM 55+ and no deposit. 
 

All T-Mobile tells me is to order thru them then. I don't want too because they break down the trade in value over the 24 months which makes my payment lower and T-Mobile just dumps it into your acct in one lump sum. 
 

what a friggen mess