Forum Discussion
Is this what being a T-Mobile customer is like?
I'm here to ask while I still have a chance to escape T-Mobile if I need to. So I took advantage of the promotion that T-Mobile had where you could get $800/phone when you trade in a qualifying devic...
T-Mobile Is a nightmare. Everyone should write a letter and complain to the FCC. I plan to complain.
I have had so many issues with this company I would not know where to start.
They lie.
They advertise promotions to get your business and don’t tell you about all of the “additional” charges you will incur.
The bill is purposely misleading and confusing.I was supposed to get a promotion for a $100 virtual gift card. They denied my application. I have no idea why. False advertisement!
They are scamming the public. They put hidden fees in the billing. When you speak to customer service every person gives you a different answer about your bill, or an issue. They promise you a price one month and then surprise. the bill is higher the next.
Customer service sucks. I waited to talk to someone for over an hour. Finally spoke to someone and we got disconnected. She never called me back. This happened twice.They also refused to let me make a return through the mail even though I am disabled and had nobody to help me drive to the mall.
I hate this overpriced company who does not care about customers.Consumers need to complain to the FCC- SEEMS LIKE NOBODY IS OVERSEEING THESE CELL PHONE COMPANIES. Maybe we should complain to the Better Business Bureau. Hopefully someone will listen and possibly regulate these companies practices and help the consumers.
What carrier doesn't have crappy customer service? Seriously, Verizon is the worse of the worst. At least with T-Mobile you get decent (not great) coverage and they tend to offer better/cheaper plans than other major carriers.
BTW, I live in rural USA, and Verizon literally kicked everyone off their service in our area. Because they didn't have towers in our area, and didn't want to pay the access fees to use another carrier's tower. Talk about being shafted by a carrier.
