Keep and Switch Fraud

T-Mobile Bait & Switch -

So I switched my phones from AT&T to T-Mobile with the promise that the phone that I paid off, I would receive you as a promotional reimbursement.  This was at the end of March 2024.   No one mentioned that I needed to print the AT&T bill that showed the balance.  When I paid off the phone, I submitted the receipt amount that I paid. In the receipt it clearly states" installment plan paid in full".

but they denied the payment saying they needed to see the last bill.  I am no longer a customer of AT&T and the bill history is not available to me.

I was also told that I would get a $200 promotional rebate for boarding in my numbers.  Which was denied, Because I applied for the keeping switch.  Conveniente.

Very shady.