Forum Discussion
Lied to about promotion
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.
Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.
File your complaint to ftc.gov if there is enough, they will look into it hopefully
HI all - I got my phone - went in and the gal in front of her manager, and another and my husband - checked and said that my phone qualified for the free 800 phone with 128gb. I asked about the difference for having 250gb - and was told it would be about 100 0 $4.00 a month for 24 month as I couldn't pay upfront. So our bill should only be 70+4+ for 74 a month. I traded in my iphone as well and got a $155.00 credit. I asked three times about the final cost - being told the same. Went in to surgery out of live for a while recovering. Noticed a service credit for Nov and Dec. - on autopay - not thinking anything is wrong. Until I got my bill for Jan - it's up to 98.00 dollars now - WHAT. Plus it looks like my 155.00 credit didn't go very far…. I went to T Mobile tonight to speak with the rep - the person who handled my transaction was not there but apparently the asst manager. The rep I talked to tonight who apparent worked a different store during Oct - said it was for the Magenta MAX. I told him that I was told - that my plan qualified…. I wouldn't have gone through with it. He took my info, gave me the manager name - and said they will call me Monday. We will see. I decided to check and see if anyone else had a off experience - I couldn't get the free Apple TV as I didn't have.the MAx plan but could get the iphone. I am not feeling the love. To be continued.
Same thing Here, just switch offer with the enticing offer of $200 rebate perline, She sent me this rebate code when I agreed to sign up. After calling them for status, I just found out this is only for Magenta Max, I was on magenta and they want me to pay more to go to Max to get the rebate now. Bait and switch scheme. how can T mobile let this happen, there is no mentioned about the magenta Max requirement on this website and I trust the sales person at that time. I guess be careful
Servicio de T-Mobile <do-not-reply@t-mobile.com>
Fri, Dec 30, 2022, 2:38 PM
Ir a T-Mobile.com Estimado(a) cliente(a):The promo code you requested is 2022SWITCHP9 Go to https://promotions.t-mobile.com/
and use code 2022SWITCHP9 within 30 days of device receipt and upon meeting all qualifications to redeem your Virtual Prepaid MastercardGracias,NicolaCare TeamT-MobileThis happened to me too! They told me I'd get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother's plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I'll lose the promotion if I return them. Now I have to pay to for something I didn't feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this.
Thanks a lot SEABROOK NH.
I had the exact same situation with T-Mobile!!! I went into the store was told they would take my old IPhone and give me a new one for free on a monthly credit and it would take 3 months to get the first credit……….. this never happened and when I called and complained a low IQ savage ( You Latisha) had the nerve to yell at me, not let me speak and tell me T-Mobile is not responsible for employees that lie and will not honor what I was promised, I am just another customer who says they were promised something with no proof have a nice day. So I am waiting for the store to open and let's just say the employees who made me the promise will now have a life changing day today. This is a known scam and the employees have no consequences for lies and are essentially being rewarded with commissions for these lies and T-Mobile is fine with it because they profit off of the lies. They stole my phone telling me 90 days for the credit to show but apparently after 14 days you can't get your phone back which is long before you find out you had been lied to…… T-Mobile you are an disgraceful establishment and it's disgusting you allow your employees to lie to customers and yell at them and treat them like garbage when they inform you of the lies. I will promise you this will cost you and those store employees a lot more than this will cost me.
Tmobile seems to be in the scam business with their promo offers!😡
