Forum Discussion
Log-in problems
I have been trying to log in, but keep getting the same error message the last couple of days: Looks like we got our wires crossed. Intenta nuevamente más tarde. I tried calling help line but there was a 30+ minute wait. Has anyone else had this problem and resolved it? ¡Gracias!
so it could be a firewall or something that is preventing it on your end with your desktop.
It only started last month...how do I check firewall?
tasjac wrote:
It only started last month...how do I check firewall?
...yeah..about that..zero clue lol..let me see if i can find someone that has a much better clue when it comes to this stuff than i do loldesktop is the issue..works on their phone and ipad..
fireguy_6364 wrote:
tasjac wrote:
It only started last month...how do I check firewall?
...yeah..about that..zero clue lol..let me see if i can find someone that has a much better clue when it comes to this stuff than i do loldesktop is the issue..works on their phone and ipad..
That is an odd issue. There has to be something on the desktop causing the issue. What that is, your guess is as good as mine. If they are running something like Norton or McAfee, try disabling those. Make sure the browsers are up to date. Disable any pop up blockers. I have no issues using Edge to login. I actually logged in this morning from my desktop with Edge to pay my bill before the auto pay triggers on the 26th.
I had this problem when I switched from post paid to a prepaid account. Which kind of account are you trying to log into?
It's July of 2021. Still having this problem. Can't login and getting the wires crossed message. It does not appear there is anything we can do to fix this. I have tried to login from the prepaid link and the regular link. I have cleared cash and cookies. It happens on both laptop and the mobile app.
Isn’t it time T-Mobile fixed this?
Today, I was able to refill my prepaid account doing the following:
- goto https://prepaid.t-mobile.com
- select “Refill”
- enter your t-mobile phone#
- select “Refill now” (maybe twice)
- enter pay info …
I still cannot logon to my account ...
I had this problem ever since I signed up this past Christmas and I JUST SOLVED IT!!! I use whatever comes with windows 10 for my virus protection.
So I went in to my firewall (type in virus in search bar at bottom left) and open "Virus and threat protection". Then click on Firewall & Network Protection (on left pane). The click Reset firewalls to default. I think I had done something to mine awhile ago to let a game have access to it. Once I reset it, it works fine!
Good Luck
