Forum Discussion
Log in to Tmobile account
I would enter my email address and password and it accepts my login with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only hav...
You do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
I was checking all the past responses with people having problems with accessing their T mobile account which are similar to mine. None had an answer to my problem. The Tmobile technician told me to wait until I activate my new Tmobile cell number and use that activated cell number to link to my account. Until then I cannot access my Tmobile account. Right now all I have is the T mobile home internet with the auto pay option, In fact I was able to access my Tmobile account last month to change my billing from credit card to my checking to keep receiving the $5 a month auto pay discount. At that time it did not ask for a phone number to link my account. It was only this month where it now requires me to link a phone number before it allows me access to my account.
