Forum Discussion

M_starr1109's avatar
M_starr1109
Newbie Caller
Hace 2 años

Log updates

I have tried to check my phone call and text logs since the 23 of January and they still haven't updated. I have contacted Tmobile several times and all they tell me is wait 24-48 hours for an update and that it should all be there when I check back but they STILL haven't showed up. ¿Qué tengo que hacer?

  • Eradic8r's avatar
    Eradic8r
    Roaming Rookie
    Eradic8r wrote:

    February 17, 2023 - No progress. No resolution. No explanation. It has been 24 days.

    8 days left in the cycle. Unacceptable.

  • Others are saying they called T-Mobile and have been told being able to view usage is going away. Can anyone confirm this?

  • Eradic8r's avatar
    Eradic8r
    Roaming Rookie

    February 19. No changes. No solutions. No updates. 6 days left in the cycle. 26 days since the logs have updated in real time.

  • Eradic8r's avatar
    Eradic8r
    Roaming Rookie

    February 22. No changes. No solutions. No updates. 3 days left in the billing cycle. I'm guessing the logs will show this current cycle by March 1, which will be the next cycle by then. The clock will then reset & the "known issue" causing this major annoyance will return after magically allowing them to compile the logs for the bill.

  • Eradic8r's avatar
    Eradic8r
    Roaming Rookie

    If you’re going to crash, crash & burn I suppose.