MLB.TV Won't Redeem

I redeemed the offer, but when I go to watch games, it says my subscription does not allow me to watch the out of market games.  Any advice would be helpful.

phalpern wrote:

I had no problem redeeming and downloading the app, but I can't see any games. It says free subscriptions under my log-in. Frustrating, but I'll check with t-mob as soon as possible since none of the posts here have helped. I still love t-mob, though. 

I had that issue until I deleted the MLB App, reinstalled it, and then went through the redeem process again.

I also had to delete and reinstall the MLB App on my Chromecast streaming device. It seems as though the T-Mobile subscription does not work with old versions of the App.  On Apple TV, the App must have updated itself. 

Bm1q wrote:

I turned my adblocker off and it redeemed but in the app it still says free account. And under subscriptions on my iPhone it says pending. Hrmmmm

I'm having the same issue any updates? Or anything I can do to fix my issue 

I had no problem redeeming and downloading the app, but I can't see any games. It says free subscriptions under my log-in. Frustrating, but I'll check with t-mob as soon as possible since none of the posts here have helped. I still love t-mob, though. 

Yes.  Use T-Mobile e-mail address as MLB.TV userID and T-Mobile password.

Before attempting to redeem, a good practice would be to delete the MLB.TV App and reinstall it to eliminate any previously saved usedID/password.

I was having the same issue, where I couldn't redeem the free MLB offer. I tried to register multiple times, talked to Tmo support and MLB support and no luck. I finally spoke with an MLB support staff, named Gabriela, who was so nice and helpful. I explained everything that I had been through and she instructed me to uninstall the Tmo app and the MLB app and restart the phone. As an extra precaution, I had her wipe my password from the MLB app and send me a reset link. When you login to the MLB app,  LOGIN WITH THE EMAIL THAT YOU PROVIDED TO TMOBILE. (Nowhere did it say that, it was just, Don't have an account, create one.) You will then need to create a new password for the MLB app. Just like that, I was able to login. In less than 15 minutes this very helpful lady, was able to accomplish what 3 hours of cust. support with Tmo and MLB couldn't get done.

Just an FYI for iPhone users….. 

I too was having issues redeeming my code until i realized that my Safari broswer was in “private” (incognito) mode and you CANT redeem the code in that mode… 

Just switch your broswer to its default mode and you should be able to redeem with 0 issues

After switching my browser settings, i was good to go!

BTW….. Go SOX, eff the Yankees!!!!

jecorbett wrote:

I was having the same problem with a frozen "Redeem" button.  As a FYI, I use DuckDuckGo on iPhone and have disabled the Safari browser in the Settings app (Screen Time → Content & Privacy Restrictions → Allowed Apps).  As DuckDuckGo often does not integrate well with 3rd party apps, I re-enabled Safari, went back to the T-Mobile Tuesday app, and the Redeem button worked.  It appears the adblocker/privacy browser settings may be the primary culprit here.

This is what happened to me also. I didn't have a browser on my phone, because I don't use my phone for the internet, just a few productivity apps.

Bm1q wrote:

I turned my adblocker off and it redeemed but in the app it still says free account. And under subscriptions on my iPhone it says pending. Hrmmmm

MLB is not showing under subscriptions on my iPhone.

Sure you are not confusing MLB with MLS?