Forum Discussion
No monthly discount for loyal customers?
I asked for a monthly discount from a Tmobile customer service rep today and just to find out that they do not have any. He just advised me to go to this community blog with the hope that a Tmobile concerned personnel will pay attention to this concern.
My husband and I have been with Tmobile for well over a decade now, going on our 14/15th year. For some reason, even though we are not happy with the reception/connection service that they have, we have been with them for this long... i guess that is what you call LOYAL customers, don’t you think? That is, you stick with them thru thick ‘n thin. Being so, i was expecting to get a loyalty discount off of their monthly bill to make their loyal customers happy and stay longer.
It would be nice to see a line on their Tmobile monthly bill/statement that says, “Loyalty Credit”.
When should we see this?
Hola @magenta8266619
We greatly appreciate your loyalty! While we may not have a standard loyalty credit we can offer folks that have been with us forever (I do like that Idea) we often find ways to show our customers we appreciate them like what @snn555 posted. We appreciate your feedback on this and I will make sure it is heard.
Hola @magenta8266619
We greatly appreciate your loyalty! While we may not have a standard loyalty credit we can offer folks that have been with us forever (I do like that Idea) we often find ways to show our customers we appreciate them like what @snn555 posted. We appreciate your feedback on this and I will make sure it is heard.
I've been with with t-mobile for over 20 years all I got was when I call about a problem with the phone, I get thank you for being with for 20+years, good luck on that loyalty nonsense it appears to work one way
But then this happened.
Every carrier appears to favor new customers rather than existing (loyal) customers most of the time. This is especially true when you want to "upgrade" devices. All the BOGO deals always have the restriction that you must add a new line (or more) to qualify, effectively limiting it to new customers and excluding existing customers. This means someone who has stuck with the carrier for 10 years or more even though they are loyal if they want to upgrade their device and not pay full price their only option is to switch carriers, locking them in for 2 years (as most BOGO deals are monthly bill credits applied over 2 years), at which point you could switch to another carrier to take advantage of another offer for 2 more years and on and on.
If you get locked into a 2 year commitment to get upgrade promotional discounts anyway then why not offer these to existing customers without the requirement to add lines? Unless they really don't care about LOSING existing customers only GAINING new ones
Loyalty isn't a good thing anymore. Companies look at you as customers they don't need to put in the effort to keep because you have stuck around so long already. Don't be afraid to switch if tou can find a better deal or better service.
Loyalty to self first.
Not happy, find happy.
If you weren't paying, Tmo would drop you.
If Tmo doesn't provide service, you'd drop them.
What plan are you on? Tmobile hasn't offered loyalty discounts for a while and instead offer
a discount for enrolling in auto pay.
