Forum Discussion
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details:
Llámanos o dirígete a una tienda para completar tu pedido.
Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar.
I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
nad32 wrote:
Anyone ever figure this out? T-mobile's customer service has fallen off a cliff. I am just going to switch my carrier after being a customer for over 10+ years. I've been trying to order a phone for over a week now and there's no way to do it. Different cards, chat, phone, nothing works, its unbelievable.
you should just switch..how dare they try to make sure you are in fact you trying to order a phone..the gull of them right?
you take your ID to a store
did they by chance say why you are being denied? are you the primary account holder (PAH)? if not does the PAH need to give authorization in order for you to order a phone?
I'm having the same issue. I'm the primary account holder and I'm trying to purchase a phone and got the same message about billing address...unable to complete purchase…..call support. I've tried two different bank accounts, contacted customer service, and even went in to my local store. Support just keeps doing the same steps I'm doing online and getting the same error so they say there's nothing they can do. The store employee can't physically swipe my card in the store unless I'm buying one of the phones they have in stock there but the one I want isn't available at the store. I'm at a complete loss after trying to buy this phone for 3 days now. It seems like the error is on the backend of their checkout process if other people are having this same issue.
nad32 wrote:
Yes first they said on chat they can't verify my cards (tried 3 and checked with bank, all fine) after going through full order process. They told me to then do it online on the website (same result), next they said to call. Tried on multiple calls, first they again said issue with my card (which was not true) and next time they said they are having issue with their system and they will call me back which they did not.
Also forcing customers to the store because you can't rectify online checkout processes is not a solution. The store also charges an extra fee. Anyway doesn’t seem like T-Mobile has any response here either.
the site is primarily peer to peer assistance with a handful of admins/moderators to keep the site in order only..they do not have account access..
