Akshat wrote:

Everytime I try to place an order on the website, I get this message after entering payment and shipping details:

Llámanos o dirígete a una tienda para completar tu pedido.

Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar.

 

I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.

I'm having this issue, when I called they said I should just place it over the phone and when I did that the order did not go through and they blamed my bank, called bank there's is no issue. Tried again, they said I have to go to a store. This should not be this difficult, I just want to buy online. Did you ever figure out what happened?

If you're close to a Best Buy go there to upgrade, it's usually cheaper and no upgrade fees and you can still pay with  EIP on your Tmobile account.

I get that the reason is stated there, but when I ask customer care about why my identity cannot be verified and what can be done to get rid of this error everytime, they don't have any answer. They always say everything on the account looks good.

Akshat wrote:

 

Llámanos o dirígete a una tienda para completar tu pedido.

Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar.

Their reason is clearly stated here.

Today Is The Tomorrow That You Worried About Yesterday