Forum Discussion
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
you might have to call in to check. short code isnt something that is auto added onto everyones lines..only by request..so might be your issue.
I am having the same issue with received text codes to my line via DIGITS and on my phone. Particularly to Google, Amazon, PayPal, and few others. Has calling into customer service helped in removing the block, if there is one?
magenta5813509 wrote:
Well I called and the lady took care of it rite away for me she said oh yes I see they are being blocked and she changed the option and rite away I was able to receive the codes
On Wednesday, March 13, 2019, 8:45:39 AM EDT, jlscranton <no-reply@t-mobile.com> wrote:
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Asistencia de T-Mobile
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Not receiving verification texts --NOT using DIGITS
reply from jlscranton in Account & services - View the full discussion
Still no resolution. Heading back to att. Someone from T mobile was supposed to call me this morning but that hasn't happened either. Basically T mobile relies on the pain of switching to keep clients which is a terrible business model. I'm headed back to Att who ALWAYS resolves my issue, my calls are never dropped and I get all o fly text messages. And yes, my cost will go up by $50 a month, but it's WORTH it! This has been a huge headache, I"m locked out of my account for work, my boss is angry at me and T mobile is NOT addressing the problem. So yeah, I'm pretty mad.
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Did anyone figure this out yet?
I payed my bill and my $80 monthly alloted credit for 3rd party apps didn't reset. So I asked support and they shrugged me off saying it will reset with the cycle on the 14th.. my bill is for the 6th. So for 8 days in the month AFTER I paid my bill, it's not active? Verizon offers $300 dollars credit a month, and they do not make you wait. Part of switching to tmobile was the customer service ratings and the entire ability to have a credit, and since I've been with tmobile I have had text after text not go through, strange telemarketing calls I never had to worry about boost mobile selling my info, and now this... what am I missing? Should I switch to Verizon? This is crap. I have s21 ultra and I USE WIFI CALLING/TEXTING, and have high speed internet (250+mbps STABLE) PLUS even if I didn't have the wifi calling setting on AND YES IT IS ON PREFERRED, I still have a "great" signal at home with almost full bars. Not only that, while going around my city with full 5G coverage, it does the same thing... PokémonGo app shudders and skips more than my old galaxy A20 from boost mobile. This is all crap and I'm fed up with crap and I will not stop until what I pay for is what I get. 2 thousand dollar phone and a great signal you think would be all you need.. I guess you also need a RELIABLE carrier. I'll definitely be talking to some Verizon agents about switching because it's not like tmobile or sprint or whoever you are are going to change the entire fundamental infrastructure for little me. 🤔 I asked for the best and they gave me the 12GB when there is a 18GB s21... just issue after issue and when I called the store the guy was rude to me as soon as I was getting serious about returning the phone to swap it for the 18GB.. what I asked for in the first place. I don't know if it's all smoke and mirrors (it is) or if I'm just and it's normal not to have a 2 grand phone with a good signal all the time fail you and the cycle not to match the billing date. FROM NOW ON I will pay my bill on the 14th when my cycle is renewed, not on the 6th when I get the "hurry pay your bill now or it's late message.
You have to call to get block removed
