On Us with AirPods promotion & rebates

vivichi56 wrote:

Logging back into this thread to address a few things:  
AIRPODS DO NOT HAVE AN IMEI NUMBER, which I can't believe has to be said. You are supposed to use the IMEI of the PHONE which was purchased as part of the promotion, and AGAIN this is explained on the website, in the same section where they explain that the promotion is spread out in monthly bill credits:

 

Thanks for this post! But I must say this I have been with T-Mobile for 3 years and sometimes T-Mobile is not clear as they should be.  You state it the instructions are on the website.  That's if you can find it. Sometimes T-Mobile burns the lead and you have to do a deep dive to find info on promotions and rebates.  I went to the T-Mobile store to ask how do I do the rebate? I was told if I had purchased at the store they would have done it for me. I was told that the phone representative should have done it. Called in and the phone representative had to research herself on how to submit and where to find the 15-Digit IMEI # on the AirPods. I was told it is inside the charging case where you put the AirPods. Lo and behold I find some tiny, tiny, tiny writing in faint grey writing. WHY? Who and the heck can read this? Not even my 11 yr old grandson with 20/20 vision.  Even she was unaware that the promotion is asking for the iPhone 15-Digit IMEI # because the form doesn't state that fact. Also, I ordered the AirPod Pros and was sent AirPod 3 because the Pros are out of stock.  They did this without giving me the opportunity to decide if I even wanted the 3's, which I don't! Thank you for your post.

I applied for the Airpods promotion on 12/5/2021 after purchasing 4 phones on black Friday.  4!  All with magenta max.

I bought a new phone I did everything right per rules of the promotion.  magenta Max.  Put in IMIE of new phone.  

Today it said my submission was “denied”  reason given for denial, I did not get the right set of airpods or something some model number of the airpods was wrong.  however, it was the airpods that the store representative gave me “as part of the promotion”!  

I called multiple times  (12/29, 1/26) because it was taking so long to get my rebate and each time I was told that everything was fine that it was taking some time to "process."  I was "guaranteed" 2 times by 2 different representatives that I would get the $130.00 credit for the airpods.  They both used the words like a script, "don't worry I give my personal guarantee this will be fine'" yet today, my promotion says "denied"

Reminds me of Tommy Boy where you can have a guaranteed box of $4!t.

The representative said she “escalated” my case to a supervisor and would call me in 3-5 days. 

She gave me a small credit towards the air pods while it was being escalated/considered but nowhere near making the free as they were promised.  

I feel like T-mobile uses bait and switch tactics.  Had I known this I would never have migrated from sprint, I almost went to ATT, store was right next door.  I only migrated from sprint because of the incentives from T-mobile many of which were overpromised and underdelivered.   If Tmobile makes this right and credit my account for the whole amount of the air-pods I will come back to this thread and update and let others know.  If this thread is not updated, I did not get the credit.  

I unfortunately do not have a lot of good things to say about T-mobile right now.  I am hoping they will make this right.  

magenta9313609 wrote:

Carriers like AT&T and Verizon are very clear about locking customers into contracts. T-Mobile pushes the un carrier never any contract. So if you have promotions that lock you into contracts for 30 months, you don't get to advertise being the un carrier with no contracts. It's misleading.

If you are the un carrier why make customers have to submit for a rebate online within 30 days? Why not just handle that all on the T-Mobile side? Just give the customer a rebate credit on their account and be done with it. Instead of counting on a percentage of customers that will never see the rebate because they missed the 30 day time limit.

These are tactics I would expect from AT&T and Verizon but not from a company that advertises being the un carrier. 

Happy Holidays everyone!

 

 

We are the un carrier, there is a difference in contrasot and financings agreements. You can sign a finance agreement with us and feel free to leave at any time with no early termination fees (which contracts have) all we will charge is for the equipment and the last month of service. There is no cancelation fee or termination fee or any extra fees like that, we don't even charge interest on the finance agreement. Seems pretty fair and explanatory to me.

 

Wanted to update the string that T-mobile rebates department made things right for me with my airpods.

It was an inordinate amount of effort to get my free ipods, over 5 calls to get it right.  But they did do it.  So I am happy to report that they stood by the offer.  

I upgraded 3 lines to 3 iphone 13s and submitted 3 airpod reward requests.  Today I was told only one request can be approved based on the following reason: 

• The limit has been reached for the number of payouts for this account on this promotion.

I clearly remember the promotion said each account could receive 3 rewards.

Why does T-Mobile do this to its customers?  If T-Mobile only wanted to provide one reward for each account, why just say so in the promotion?  I could buy airpods from other places with much lower prices.

I just had 3 of my 4 airpods denied.  I spent literally dozens of hours in getting my refunds for my trade ins.  Now i have to fight for another $390.  Switching from Sprint to TMobile was such a horrible mistake.

I upgraded 5 lines on the iPhone 13 promotion. WHAT A NIGHTMARE WITH THE BILLING. That was November 2021 and here it is March 2022 and I still haven't had a correct/normal bill yet. They messed up the promotions they applied. Had to redo someone them, the whole AirPods disaster trying to get the rebate to work and it never did so they are getting their $11 a month and I get no rebate because after 30days that's it, no more rebate. One of the 5 phones they sent was used already, had scratches all over it and when we botted it up, it already had someone else's account on it. So we had to send it back for a new one. You think they could have just done an exchange so nothing would get messed up…? HELL NO, they made me completely cancel the whole thing (because of their screw up) which had to then put money back on my credit card, remove the phone and billing from my account, and the payment they already charged for one month. Then redid the whole thing, but instead of the promotion plan I originally signed up for evidently the time period for that promotion was over so without even telling me they redid everything on a new promotion worth $200 less than the previous plan. And they had the AUDACITY to say when I returned the first phone that it was categorized as BUYERS REMORSE! ! ! AND for all that headache and getting the whole order screwed up and evidently not entered correctly they charged my a representative service fee of $30 per phone, P E R   P H O N E ! ! ! 

In January I changed my credit card on file on my account. Apparently that disabled my auto pay. They never told me and I only found out because when I went to check my bill it was double and over due. They didn't even text me or anything when the auto pay didn't go through. They are constantly texting me for this or that and couldn't bother to tell me my last bill didn't get paid. AND on top of that because the auto pay didn't work, all the auto pay discounts were removed so they had to go back track all of that on my account. Just a horrid nightmare. I have had T-Mobile for 3 years and NEVER had a single hiccup. My bill has never varied from day one until now. I WILL NEVER TAKE ANOTHER PROMTION FROM THEN AGAIN!

Did I forget to mention also that about two weeks ago I did get a text message saying Thanks for signing for Protect360 on your five lines. What! I never asked for it, or had even heard of it before, let alone authorized it. I jumped on line and spent over a half an hour with the rep who kept changing his story over and over. First it was definitely me that did it, the system said so; then, oh wait I don't see any order for it; then oh we signed up up for it because today was the last day and if you didn't sign-up today you would not be able to later and we didn't want you to miss out. All the while interjecting in every other paragraph what a great deal it was and how they will replace any broken phones etc, over and over to try and get me to keep it. (You have to pay $500 deductible per claim by the way so it doesn't pay crap!) I have the entire exchange copied and stored. I was soooo ready to call a lawyer and try to start a class-action lawsuit. NO WAY IN HELL, I am the only one they did this too.